How to Handle Scent-sitive Situations

Why can the use of scented products be considered a sensitive issue?

• Powerful messages are given through advertising that scented products are uniformly appealing and enhancing to individuals, and their broader living environment. People need to be educated that this is not the case for all individuals in all environments.
• Commenting upon a person's choice of personal care products can be interpreted as personal criticism and an affront. When talking about the problems associated with the use of perfumed and scented products it is important to remember that the dialogue should be based on information and education rather than to any comments upon personal choices that have been made.
• There are cultural differences that should be taken into account when talking about the use of scented products in order not to give offence.

If you are a person who is adversely affected by the scented products used by others REMEMBER THAT EDUCATION IS THE KEY when discussing the issue.

Many people do not know about the Thompson Rivers University's scent-reduced initiative.

Some basic suggestions about how to deal with a problem arising from the use of scented products:

• Approach the person discreetly.
• Clearly and courteously explain why the Thompson Rivers University has a scent-reduction initiative and the benefits of adopting scent-free practices.
• Direct the person to where they can get further information (website).

If you are wearing a scented product(s) and you are approached by someone who is chemically sensitive or someone acting on their behalf:

• Do not take the request to refrain from using scented products as a personal affront — this is about the impact of chemicals on people, not about you.
• Work with others to find out what product or products are causing the reaction.
• Become part of the solution and switch to fragrance-free products.

Guidelines for Students, Staff and Faculty

The following is designed to provide some guidelines for the handling of what is a sensitive issue for many people. How do you deal with complaints in the office, in the classroom, and in public spaces at the university?

For Employees and Supervisors
For Faculty
For Students
For All Members of The Thompson Rivers University Community

Whenever discussing this issue remember not to be confrontational or hostile, and focus on the fact that education is the key issue.