Frequently Asked Questions
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What is an ERP system?
ERP (Enterprise Resource Planning) refers to a collection of integrated business software systems designed to help people facilitate efficiency in managing and operating complex organizations.
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How does an ERP system work?
Generally, in a Higher Education institution, ERP may include Financial Records Management, Human Resource and Payroll Administration, Student Administration, Facilities Management, Development and Alumni Relations, Financial Aid, Research Grants Management, Housing Administration and other smaller but critical information systems.
In an ERP system, a common database integrates data elements from multiple business processes using a common data model. On the front end, a set of applications are built to share and exchange information dynamically (e.g. – data entry in one module has an immediate impact on related data in any associated modules).
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Who chose SunGard HE?
The decision to choose SunGard HE involved an intensive five-month formal process overseen by a committee. Open Learning, Registrar’s Office, TRU World, Finance, Human Resources, Institutional Planning and Analysis, Ancillary Services and IT Services were all represented on this Committee to ensure a wide range of input in the selection process.
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Why is action required?
We are doing this for our students. Currently, students access services by navigating through a myriad of different websites and interfaces. Further, TRU operates using multiple student, finance, and payroll systems, which is neither efficient nor sustainable. By standardizing on a core administrative suite, we will be able to streamline processes and improve customer service.
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How will an ERP solution improve the University?
The SunGard HE ERP solution will enable Thompson Rivers University to create a more engaging and satisfying experience for students, faculty, staff, administrators, prospective students, alumni, and partners.
Benefits for TRU include:
- Self-service for students, faculty and staff
- Improved access to accurate and timely information
- Enhanced workflow, increases efficiency, and reduces the need for paper
- Tightened controls and automated workflow
- Graphical interfaces
- Streamlined processes and adoption of best practices
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Who else is doing this?
SunGard HE users in B.C. include:
- University of Victoria
- University of Northern British Columbia
- British Columbia Institute of Technology
- Kwantlen University College
- Douglas College
- University College of the Fraser Valley
- Capilano College
- Vancouver Community College
- Langara College
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I’ve heard that ERP projects are a lot of work. Is this true?
We anticipate challenging times ahead; however, we are very excited about the potential benefits to our students, staff, and faculty members. To get the most out of the project, we are working on a communications strategy to let everyone know how they will be affected in both the short and long term. Ultimately, implementation of the ERP modules will require time commitments from many TRU staff. A Student Advisory Committee has also been created to ensure the new system is in line with our student requirements. Altogether, there will be many people contributing significant effort to make this project a success.
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What functionality will the new system have?
The new system will include an integrated Student System (for Face-to-Face and Open Learning), HR, Finance, Advancement, Financial Aid (upon release of the Canadian Financial Aid module), Business Intelligence modules, and Self-Service functionality via the Luminis Portal (for Students, Faculty & Tutors, and Staff).
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How long will it take to implement?
The ERP project is divided into three major implementation modules – Student, Finance, and Human Resources. The total implementation period for these three modules is scheduled to be completed as early as Summer 2010.
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How will we learn to use the new systems?
The project team will provide comprehensive hands-on training sessions throughout the implementation of each module for those University students, faculty, and staff who will work with the new Banner system. Training will be offered at different levels to different audiences depending upon their needs. Training will be announced as the different Banner modules (Student, HR, and Finance) approach their implementation dates.
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When will I be able to use the new systems?
Each module has a “Go-Live” date. This is the date where the system comes online and is fully accessible by authorized users. The Go-Live dates for each module will be available after all preliminary implementation work and testing are completed and approved.
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