Thompson Rivers University
Thompson Rivers University

Malicious Phone Calls at Work

From time to time members of the TRU community may be the victim of harassing, obscene or threatening telephone calls. These may include random calls by pranksters, frequent pointless calls, calls where nothing is said, obscene calls, calls from former romantic interests, or threatening phone calls.

  • Abusive or malicious calls are mostly made by individuals who bear a grudge against you or your department. If you think that a call may be malicious, ask for the caller’s identity or affiliation and hang up if the caller does not say anything or gives an inappropriate response.
  • If a caller becomes abusive during a phone call, inform them that the way they are speaking is not acceptable and that you will disconnect unless they moderate their language or tone. If they continue to be abusive, do not respond further and hang up.
  • Make a record of any details, including the date, time and content of the call and the phone number used if possible (this is often displayed on the telephone screen or can be recalled using call history on TRU phones).
  • If the call is to your personal or work cellphone, you can directly block the number. If the call is to your home land line and is serious consider using Call Trace (*57) in conjunction with making a report to the police.
  • If the caller makes a direct threat to you, another member of the university community or the campus as a whole and you believe those threats are real and immediate, call 911 straight away, and then inform security services.
  • If you believe that the threat is not immediate, then contact security services, who will coordinate an investigation of the incident.
  • Inform your supervisor of the incident, so that they can provide support and warn any other team members about the caller.