There are three methods of purchasing your basic office supplies
- Online ordering with Grand and Toy
- Through the Purchasing department
Do not order the follwing items from Grand & Toy or Corporate Express:
- Furniture
- Office equipment, faxes, copiers or computers
- Items currenttly stocked in our Central Stores warehouse
1. Grand & Toy Online Orders
Grand & Toy contact:
Armando Guanzon
guanzona@grandtoy.com
Tel. 1800-667-1192 ext. 1
Tel. 604-301-3007
Fax 604-323-7571
You can browse the online catalogue without having an account set up. To place an order and see specific TRU pricing you must be set up with an account.
Grand & Toy offers a 55% discount on most items and less 5% on items marked net in the catalogue.
Placing an Order
To request an account phone Grand & Toy @ 1-866-391-8111 or Armando Guanzon @ 1-800-667-1192 ext. 1 and provide the following information.
- Budget account code (Fund, Org, Acc Code)
- Department/Faculty Name
- Tru authorized users full name
- Email address of TRU authorized user
Returning Goods
Please refer to the bottom left corner of the packing slip that arrived with your order. ("Express Return Instructions"). Should you find an item that needs to be returned, please use this form. Simply record the quantity you are returning in the "QTY Returned" column. Send the form and product (s) being returned to Stores and it will be returned to Grand & Toy. Please keep a copy of this form for your records. A credit from Grand & Toy will be processed promptly. Make sure to check your following months invoice to see that the credit was issued.
Missing Goods
Goods missing and listed on the packing slip - Phone Armando Guanzon and he will send the missing item right away.
Goods missing from original order not on packing slip - If the item is not needed immediately, reorder it with your next order.
Damaged Goods
Goods that have arrived damaged should be sent to Stores with one (1) copy of the packing slip to be returned for credit. Notify Armando Guanzon of the damage and ask him to send another one and let him know the damaged item will be returned.
Always keep a copy of your packing slip to compare with the month end report you will be getting.
2. Ordering from Purchasing
Values in excess for your spend authority or comlex requirements, are to be ordered using a web requisition. Send the completed and signed web requisition to purchasing for processing.