Frequently Asked Questions
Read questions and answers about the Sustainable Parking Framework here.
I purchased a ticket in one lot but moved my vehicle to another lot. Is my ticket still valid?
Yes, a ticket purchased at TRU is valid in all lots, except as noted below:
- Tickets purchased at McGill On-Campus Housing are NOT valid in TRU lots.
- Tickets are not transferrable from one vehicle to another.
- Purchased tickets do not apply to metered parking.
How can I pay a fine?
Parking Office, Facilities Services Building or
Financial Cashier, Old Main Building, OM 1614
900 McGill Road
Parking Office, Facilities Services Building (uphill from Trades&Tech and Animal Health buildings)
Financial Cashier, Old Main Building, OM1614
(Note: when paying fines online, choose: City of Infraction: BC Interior, Thompson Rivers University)
How can I appeal a fine?
A Parking Appeal and Advisory Committee (composed of staff, student, faculty, and administrative members) will hear appeals in regard to all parking violations.
Appeals must be presented in writing within 10 calendar days of receipt of the violation notice. There is a $25 Appeal Fee that must be submitted at the time of the appeal application. The appeal will not be heard by the Appeal Committee without the $25 fee).
If the appeal is successful, the fee will be returned; if unsuccessful, the fee will be used to discharge the ticket. Further information on filing appeals for warnings, fines, or towing is available from the Parking Facilities Building.
Why can TRU give me a fine?
TRU owns the land on which the campus is located. Users of the campus are permitted to bring vehicles onto the campus, provided they comply with TRU's applicable policies and rules. Any vehicles in violation of these rules are subject to an immediate $25.00 fine (payable to TRU). By bringing a vehicle onto campus, users accept the application of TRU's applicable policies and rules.
All unpaid fines may be referred to a collection agency and all further violations will result in the vehicle being towed (towing charges) of approximately $110.00 plus $25.00 per day thereafter, are set by and payable to the towing company).
I heard that TRU doesn't tow vehicles for parking infractions. Is that true?
Absolutely not. Some 143 vehicles were impounded between September 2005 and August 2006. If the remedy for a parking violation is impoundment, a tow truck will be summoned without hesitation. For further information on fines and impoundment, refer to the Parking Guide.
How many parking stalls are there on campus?
There are over 2,200 parking stalls available at TRU. Refer to the detailed inventory for the specifics of each parking lot.
I can never find a parking spot. Why not?
Finding parking where you want, when you want, does pose a challenge. The peak demand for parking coincides with peak periods for classes. Typical peak periods are Tuesdays through Thursdays. The worst times to drive on campus are between 8:15am-10:30am weekdays, and 8:15am-3:30pm Wednesdays. Demand for parking is lowest on Fridays.
Changes introduced to TRU's classroom scheduling will result in a levelling of classroom demand, which will relieve some of the parking congestion.
How long does it take to get around campus?
Depending on where you park, and which building you're going to, walking time ranges from a couple of minutes for a building nearby to about 15 minutes if you have to go across campus.
How can I improve the odds of finding a parking spot?
Time of day is a key factor affecting the availability of parking. Given that many of the prime locations are full by mid-morning, arriving early or going directly to a lot at the perimeter of campus such as N or W will improve your chances of finding a parking spot immediately.
Can I park where no signs are posted?
Areas throughout the campus not posted or designated as parking areas will be considered as No Parking areas.
Are disabled parking spots available?
Disabled parking stalls are available in various areas on campus. Their use is restricted to those vehicles displaying valid provincial disabled placards. Please be advised that payment is required along with the disability permit.
See the Handicap Parking webpage.
What do I do if a meter is not working?
Contact Parking Services at 250-828-5368. Indicate to the Parking Office what ticket dispenser/meter is not working, plus give your licence plate number to the Parking Office as well. The parking attendant(s) will be notified of the problem.
What if I need vehicle assistance?
Parker Pete Motorist Assistance program offers the following complementary services to Impark customers:
- Need fuel?
- Keys locked in vehicle?
- Dead battery?
- Flat tire?
- Need a tow?
Should you need assistance, call toll-free 1-877-771-PETE (7383). All calls received will be coordinated, with services performed by an authorized third-party.
If a tow is required, Impark will arrange the tow; however, the cost will be borne by the customer.
Are there alternatives to parking on campus?
Yes, TRU is served by scheduled transit service. Students enjoy unlimited access to transit through U-Pass. A carpooling service is also available. Other alternatives include riding your bicycle or walking to campus.
Does McGill On-Campus Housing offer parking for non-residents?
Yes. Daily parking is available for 38 vehicles. For current rates and availability, call the Central Rez office at 372-7778 or visit their website.