Login Help

Here's how to log in to myTRU

1. Go to the myTRU login page:
   
   • Type the URL (mytru.ca) in your web browser address field,
     or
   • Click the myTRU link on top right corner of the TRU public web home page (http://www.tru.ca).
      
2. Type your TRU ID in the User Name field.
    
3. Type your password in the Password field.
   • See myTRU password below for more information.  
   • If you have not logged in since April 1, 2009, your password has been reset to the default password. Read more about your default password.
      
4. Click Login.

TRU ID

On Campus Students	7 digit number student number
Open Learning Students	9 digit number student number
On Campus or OL Students	9 digit number preceded by a 'T'

After your first login to myTRU you may also use an Alternate ID to login the next time.  Please read more about Alternate ID's.

The following ID's are NOT VALID for myTRU:

Applicant ID	9 digit number preceded by a 'G'
TRU Online ID	7 digit number preceded by a 'c'

Security Questions

If you are unable to login using your password and TRU ID you can use your Security Questions to access  myTRU.

The 'Forgot Password' link allows you to access your Secret Questions.  Enter your User Name and click 'Submit'.

You must answer your Secret Questions in the same way as when you set them up.

Keep the following in mind when answering the questions:

• You must supply correct answers for at least 2 of the questions.
• The answers are not case sensitive (answers that differ only in upper and lower case characters are considered valid).
• Whitespace in answers is not significant (a different number of space characters may be supplied than at setup time).
   

If you cannot answer your secret questions please contact the IT Service desk at 250-852-6800 or visit the IT Services Lab Support office in OM1326 to have have your password reset.

Alternate ID

After your first login to myTRU you may also use an Alternate ID to login the next time.  Your Alternate ID can be found by clicking on the email icon within myTRU. 

When you click on the email icon an email window will be displayed.   In the upper right hand part of the window you will see your email address.  It will look something like the following:

Your Alternate ID is the first part of your email address as in the following examples: