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Accessing myTRU

How to log in to myTRU

You need your TRU ID and password to log in to myTRU.

  • The first time you log in, you must use a default password, which myTRU automatically generates for you.

Here's how to log in to myTRU

  1. Go to the myTRU login page:
    • Type the URL (mytru.ca) in your web browser address field,
      or
    • Click the myTRU link on top right corner of the TRU public web home page (http://www.tru.ca).
       
  2. Type your TRU ID in the User Name field.
     
  3. Type your password in the Password field.
  4. Click Login.

TRU ID

On Campus Students (pre 2010)   7 digit number student number
Open Learning Students (pre 2011)   9 digit number student number
On Campus or OL Students   9 digit number preceded by a 'T'

After your first login to myTRU you may also use an Alternate ID to login the next time.  Please read more about Alternate ID's.

The following ID's are NOT VALID for myTRU:

Applicant ID   9 digit number preceded by a 'G'
TRU Online ID    7 digit number preceded by a 'c'

myTRU password

myTRU requires a password between 8 and 20 characters long.  However, you must use a default password the first time you log in to myTRU.  You will be forced to change this password upon your first successful login.

Your default password

myTRU automatically generates a default password for you when your TRU ID is created. The default is your date of birth - year, month and day - in the format YYMMDD.

  • For example, if you were born on November 25, 1982, your default password would be 821125.

    YY MM DD
    82 11 25

    If you are unable to login using this default password, please contact the IT Service desk at 250-852-6800 or visit the IT Services Lab Support office in OM1326.

    Creating your own password

    To protect yourself and your personal information you will be forced to create your own password during the login process.

    Keep in mind that your new password:

    • must be between 8 and 20 characters long
    • is case sensitive
    • must be a combination of letters and numbers
    • must not be your date of birth.

    Learn more about how to choose good passwords »

    Security questions

    New users to myTRU must setup a series of password security questions and answers so that if you forget your password, you can reset it securely.  Your security questions, and the answers to them, are used to identify you within myTRU.

    The system asks you to answer 2 default questions and supply an additional 3 questions and answers to those 3 new questions.  Please ensure that you will be the only one who will know the answers to those questions.

    If you have forgotten your password you can login to myTRU by supplying your TRU ID and answering 2 of the previously setup security questions correctly.

    If you forget your password, and you don't know the answers to the security question set up, you will have to request the IT Service Desk to reset your password for you.

    Alternate ID

    After your first login to myTRU you may also use an Alternate ID to login the next time.  Your Alternate ID can be found by clicking on the email icon within myTRU. 

    When you click on the email icon an email window will be displayed.   In the upper right hand part of the window you will see your email address.  It will look something like the following:

    Your Alternate ID is the first part of your email address as in the following examples: