TRU Library > Library Services > Community > Borrowing Policy

Library Services for Community Members:
Borrowing Policy

 

 

Borrower's Responsibility
dot How do I get a library card?
dot What materials and services are available to community borrowers?
dot My library account has expired. What do I do?
dot What is my library PIN?
dot How do I change my library PIN?
dot What are the loan length, renewals and fines for community borrowers?
Appeals of Fines and Other Charges
Library Fines Appeals Committee
 
Borrower's Responsibility

The TRU borrowing card must be presented each time a borrower wishes to borrow materials from the Library.

• The Library will hold the borrower whose name the card is in responsible for all use made of the card.

• The borrower is responsible for: immediate notification of lost, stolen, or damaged cards; reporting and payment for lost or damaged materials; and reporting any changes of address and contact information.

• Borrowers are responsible for returning all material to the TRU Library by the due date or overdue charges will apply.

• It is the borrower’s responsibility to ensure that they are aware of all circulation policies and practices to avoid fines and/or suspensions of their patron record.

How do I get a library card?
Members of the community wishing to borrow material from the TRU Library can obtain a "community card" for an annual fee of $25. Community members are required to fill out a form and show proof of identification. 
  • Patrons 16 years old and under are not entitled to a community card.
  • Patrons 65 years old and over are exempt from the $25 fee.

What materials and services are available to community borrowers?
Community members are entitled to borrow materials from the TRU campus library from where the community card is initially purchased.  TRU Interlibrary/intralibrary loan service is not available for community patrons. Article databases and other licensed resources are purchased for the exclusive use of TRU Faculty, Staff and Students. Due to licensing restrictions, remote access for community borrowers is prohibited.

My library account has expired. What do I do?
The expiry date of the card is one year from the issue date. If you wish to extend your borrowing privileges, come into the library to purchase another year's worth of access.

What is my library PIN?
When checking out materials, ask the library clerk for your library PIN (Personal Identification Number). This will allow you to renew your own materials, check the status of your holds, and see when your materials are due back...all online! It is a good idea to change your PIN to something that is easy for you to remember. You PIN can be a combination of letters and numbers. Be aware that our automated system is case-sensitive. (i.e. the password "shadow1" is not the same as "Shadow1" or "SHADOW1").

How do I change my library PIN?
It is a good idea to change your PIN to something that is easy for you to remember. You PIN can be a combination of letters and numbers. Be aware that our automated system is case-sensitive. (i.e. the password "shadow1" is not the same as "Shadow1" or "SHADOW1").

What are the loan length, renewals and fines for community borrowers?
Community have a 2-week loan period for most circulating items. Most items may be renewed up to 4 times, unless a hold has been placed. Community members may borrow a maximum of 10 items at a time.
 
Library Item
Length of Loan
Maximum # of
Renewals *
Fines levied per item/day
Books
2 weeks
4
.50/day
Videos (VHS, DVD)
3 days
2
$1.00/day
Software
2 weeks
4
.50/day
Audio CD's
2 weeks
4
.50/day
Cassettes
2 weeks
4
.50/day
Pamphlets
2 weeks
4
.50/day
Government Documents
2 weeks
4
.50/day
Periodicals
in library use only
0
n/a
* unless a hold has been placed
 
All library users are charged fines for lost, damaged or lost library materials. If incurred and/or accrued fines for TRU faculty and staff reach $10, library privileges will be suspended.

Appeals of Fines and Other Charges
To discuss a fine or other charges, contact the Coordinator of Circulation Services at the TRU Kamloops Campus Library or any Library staff at the Williams Lake Campus.

If the matter is not resolved at this initial discussion, then it can be forwarded to the Borrower and Data Services Librarian. If the matter remains unresolved after a discussion with the Borrower and Data Services Librarian it can be forwarded to the Manager, Library Services. If the matter still remains unresolved after a discussion with the Manager, Library Services, a written appeal can be made to the Library Fines Appeal Committee who will adjudicate the appeal.

To appeal a fine or other charge on grounds such as a documented medical problem, complete and submit an online Fines Appeal Form. Paper-based Forms are also available at the checkout and reference desks.

Library Fines Appeals Committee
The Library Fines Appeal Committee shall consist of the Manager of Library Services, who will chair the committee, the Coordinator of Circulation Services, the Borrower and Data Services Librarian, one undergraduate student, one graduate student, and one faculty member. The mandate of the Library Fines Appeal Committee is to adjudicate appeals.