Thompson Rivers University
Thompson Rivers University

Student TRU Wireless

Log-ins

Username: Your TRU ID is used as your username on all TRU systems. » Learn more.
Password: Self-Service Password Reset Portal (includes Wi-FI, TRU email, and Moodle)

We have tested our network with wireless laptops (PC and Mac), smartphones and tablets (Android and iOS).

Logging In

Use your network login credentials to access the TRU wireless network. You will need to change your password prior to logging into wireless for the first time. Either by login at the labs or change your password at myID

Inactivity timeouts

If you are not actively working on the Internet your session may timeout. If this happens you will be redirected to the login page as soon as you try to access a webpage on the Internet. Currently the inactivity timeout is set for 1 hour. You may also be prompted to login again if you move to a different location.

 I'm connected but i can't get to the login page

If you have the Local Area Network (LAN) Settings in your web browser set to "Automatically detect settings" or the Proxy server set to "Use a proxy server for your LAN", you may be unable to get to the login screen. Your web browser will appear to just hang. Disabling the automatically detect settings and or proxy server and restarting the web browser should take care of the problem.

To check these settings for Microsoft Internet Explorer:

  • Open Internet Explorer web browser
  • Select Tools>Internet Options from the menu bar
  • Select the Connections tab
  • Click on the LAN Settings button

Make sure the 'Automatically detect settings' check box is disabled and the 'Use a proxy server for your LAN' check box is also disabled. Also, make sure your network card is set to get it's IP information from DHCP.

 Wireless connection available but cannot connect
Do you have your SSID set correctly?

Please double check to ensure that you have the SSID (wireless network name) parameter set to "tru" all lowercase.

Are you using the latest drivers for your wireless card?

Please check your wireless card manufacturer’s website to see if there is updated software for your wireless card. This can include both the software driver, plus the actual firmware installed on the card. Some default drivers are known to have problems that have been fixed in later versions.

 Security

Most people don't realize how insecure most networks are. For example, many old networks are subject to "sniffers," which are programs or devices that capture all traffic on a local area network (LAN). By using a sniffer, someone can see your email; passwords, URLs visited, and even read the content of your text messages unless you take precautions.

The best way to protect yourself from someone seeing your private information is by using a form of encryption, which encodes your data. Encryption is available for individual applications.

For example, most Web sites doing sensitive transactions will use SSL (Secure Socket Layer). You can see which Web sites use SSL by looking at the URL. If SSL is in use, the URL will start with HTTPS:// (instead of HTTP://) and any text (except the actual URL) will be encrypted between you and the Web server, thus making sniffing useless.

Several other systems use encryption:
  • SSH (Secure Shell) is used instead of Telnet and to tunnel some protocols
  • SSL/TLS is used to tunnel other non secure protocols
  • SFTP (usually part of an SSH client) is used instead of FTP

Some other applications are harder to secure at the application (email being the most widely used).

TRU's Wireless Network does NOT have any built-in security. Do NOT transmit any sensitive or personal information that you do not want others to know over this network unless you are connected to a VPN (Virtual Private Network) or a Website using SSL or some other encrypted protocol.

For maximum security please ensure:
  • You use an encrypted path to transmit any sensitive or personal data
  • Your virus software is up to date with the latest virus signatures
  • Your Computer has been fully updated
  • You are using a personal firewall