Thompson Rivers University
Thompson Rivers University

Password Change Information

Which site/system do you need assistance with?

 Network account (computer login, wireless, Outlook email, remote access and Moodle)
 I am a new student. What is my password?

Go to myID and read the instructions there for New Students

 I forgot my password. How do I recover it?
  1. Go to myID and click on Reset Password to have a verification code emailed to you. Enter your User Name and, if a student make sure myTRU is selected, if an employee, select TRU.
  2. Select the personal email address where you want to receive the verification code. Click continue.You have 5 minutes to complete this process.
  3. Check your email inbox for an email from noreply@adselfserviceplus.tru.ca. Enter the provided verification code in the “Enter Verification Code” page in the Self-Service Password Portal.
  4. Enter a new password ensuring you follow the secure password policy requirements. Confirm your new password, and click Reset Password. You will see a message if your password has been reset successfully.
Reset Password

If you have not enrolled in the password reset portal, please request a password reset from the IT Service Desk. Once you have a new password, login to the password reset portal at myID to register a personal email address (Hotmail, Gmail or other).

 I know my password but I want to change it.

Method 1:

After logging into any on-campus computer press CTRL + ALT + DEL and select change password

Method 2:

  1. Login to http://mywebmail.mytru.ca OWA Password Change
  2. Go to Options > Change Your Password

Method 3:

If you have registered a personal email in the TRU Password Reset Portal located at https://myid.tru.ca, you can also reset your password.

Reset Password
 I've locked out my account

Contact the IT Service Desk to enable your account.

 I want to setup or modify my email used for password reset.

Setup or Changing your recovery email is easy!

  1. Go to myID
  2. Login with your network account credentials. MyID Login
  3. Enter your external email account (gmail, hotmail, etc)
  4. Click Enroll.
  5. You are ready to recover your password anytime you forget it.
 myTRU
 I want to setup or modify my email used for password recovery.
Click My Account

1. Login to myTRU and click My Account.

Setup Recovery Click Here

2. Under Setup Alternate Email For Password Recovery follow the Click Here Link

Enter your email and click submit

3. Update your Recovery Email Address and click submit.

You will receive a verification email in your inbox from no-reply@tru.ca. Make sure you click the link at the bottom of the email to confirm your email and complete the process. The verification link is only valid for 24 hours.

 I forgot my password. How do I recover it?

Attempt to request a Password Recovery Email. This is the quickest way to recover your password.

Alternately request a password reset from the IT Service Desk.

 I know my password but I want to change it.
Click My Account

1. Login to myTRU and click My Account.

Fill out all 3 password change fields

2. Update your password by filling the fields in the Change password section of the page.

Save Changes

3. Complete this change by clicking the save changes button in the lower left corner.

 I'm getting a message my account is disabled or expired.

If the account is disabled try and wait 30 minutes and then try requesting a Password Recovery Email.

For all expired or disabled errors after 30 minutes, request assistance from the IT Service Desk.

 Blackboard Learn

Since this site doesn't force you to change the password, please ensure you have tried the default password which will be your birthdate in YYMMDD format. If that still doesn't work, request assistance from the IT Service Desk.

Minimum password standards for TRU systems

Use a minimum of 8 characters and a combination of CAPITAL LETTERS, lower case letters, and Numbers. Do not use any part of your name, TRU ID or birthdate.

Learn more about TRU's standards for passwords

Safeguard your passwords

Safeguard your passwords. Never share your passwords and use ones that are difficult to guess, but easy for you to remember. Strong Passwords should be at least 8 characters long, include a mix of upper and lower case letters, numbers. Remember to change your passwords frequently.

» Read more tips for safe computing.