Thompson Rivers University
Thompson Rivers University


MyTRU provides everyone in the TRU community with one-stop access to online services. You can register for courses, check and print out your schedule, access your financial information, check your final grades, view important campus announcements, and much more.

General FAQs

 How do I get to myTRU?
 What is my login name and password for myTRU?

Your login name is your TRU ID (T followed by eight digits)

Initially, your birthdate in YYMMDD format. Example: September 1, 1998 is entered as 980901

 How do I setup the Recover My Password functionality so I can recover my password if I have forgotten it?

When you log into myTRU for the first time, you are prompted to provide a recovery email for Password Recovery Setup. There are several steps required to complete the setup.

1. When prompted for a Recovery Email Address, enter your own email address (your TRU email, gmail, hotmail or other account).

2. An email from is sent to the recovery email address you entered with further instructions that must be completed within one hour. If you do not see the email, check your spam or junk folder.

3. Finalize the setup for your myTRU Recovery Email address by clicking on the link within the email.

 How do I change the recovery email address I previously setup for Recover My Password?
  • Login to myTRU and click the "My Account" link in the top left corner under the myTRU banner.
  • In the My Account window, scroll down and click on "Setup Alternate Email for Password Recovery".
  • A verification email from will be sent to your recovery email account.
  • Open that email within one hour and follow the steps within to complete the verification process.
 I tried logging in too many times and now I am locked out?

Your account will be re-enabled within 20 minutes at which time you can try logging again.

 I am a new student and have tried to login to myTRU with my birthdate in yymmdd format but it doesn't work. What should I do?

There may be incomplete information in your student record or your birthdate has been entered incorrectly .  Please contact one of the following numbers for assistance.

Registrar's Office at 250-828-5036 (On Campus Students)

Student Services at 1-800-663-9711 (Open Learning Students)

 I did not set up Recover My Password correctly and I cannot log in. How do I reset my password?

Contact IT Services to request a password reset.

 How often do I need to change my password?

myTRU password changes are system enforced every 120 days. This password change policy is according to generally accepted practice and Thompson Rivers University Data Standards, Data Integrity and Security Guidelines. See More about Password Standards.

 What about popup blockers?

Software originally designed to block annoying advertisements that "pop-up" when you visit certain websites. Many legitimate sites use pop-ups and require you to modify your pop-up blocker settings in order to use them. myTRU is one of these sites.

This software is included in every modern web browser and installed with many toolbars and security programs.

We suggest that you add an exception (allow) pop-ups for all TRU websites in one of your blockers and disable all the others. You need to add the exception *

If you are finding popup windows are still being blocked after adding an exception you may want to try an alternate browser such as Mozilla Firefox or Google Chrome.

 What browsers are supported?
  • Firefox
  • Internet Explorer
  • Safari
  • Firefox
  • Safari
 What is the browser cache?

Each time you access a file through your web browser, the browser caches (stores) it. In this way, the files (including any images on the page) do not have to be retrieved anew from the web site each time you click the Back or Forward buttons. You should periodically clear the cache to allow your browser to function more efficiently and to ensure that you are viewing the most recent version of the page.

How to Clear Your Browser's Cache

 Are my username and password secure?

YES. The myTRU login page uses SSL encryption to ensure that your username and password are secure. This is reflected in the URL (https:) displayed.

 What is the timeout on a myTRU session?

Your myTRU session timeout is the length of time for which you will remain logged in to myTRU while inactive. The timeout is 20 minutes long.

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Student FAQs

 How do I access transcripts or grades?

Log into myTRU. Click onto the Student Resources Tab OR Open Learning Student (at top of page). Look at left-hand side of the page, to find your ‘My Academic Record’ - click on 'View Academic Transcript Transcript' (for unofficial transcript) OR Order Printed Transcript (for official transcripts) and 'Final grades' (to access grades from recently completed classes).

Can I let my parents view my grades?

You may share your myTRU Username and Password with your parents at your discretion. Parents who have your Username and Password may view or change any of your information that is available on myTRU

 Can I use myTRU to print my registration or account information?

It’s easy to print personal information. Log into myTRU. Click onto the Student Resources Tab (at top of page). Look at left-hand tabs to find ‘Print Schedule’ or ‘My Account Summary’. Access your term, then use your browser to print screen.

 How current is the information on myTRU?

myTRU is interacting directly with the TRU administrative information system, so data is available immediately as it is entered or updated in the system.

 I believe someone else is using my account. What should I do?

Anytime you suspect that your myTRU username or password has been compromised in any way, change your Password immediately. If you think your record may have been tampered with, contact the Registrar’s Office at 250-828-5036 or on-campus go to Old Main Building, Room 1155.

 Will TRU be contacting me directly through the TRU Outlook email account?

Yes. It is important that you check your TRU Outlook email for information regarding your registration, or official announcements from the Registrar’s office. TRU will not spam your TRU email account; messages sent will be specific to you and your program.

 Can anyone else view my information?

Without your myTRU username and password, no one can view your information. You can further protect your information by selecting the ‘logout’ option and closing the browser when you finish using myTRU.

 When can I access myTRU?

Access to myTRU is available 24 hours per day from any Internet connection. The system will occasionally be down for system maintenance and upgrades. In this event, information regarding upcoming system maintenance will be posted within myTRU on the Home Tab.