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Microsoft Office 2010 - Home Use Program

1. What is the Home Use Program?

The Microsoft Home Use Program (HUP) allows current TRU employees to purchase a single licensed copy of the Microsoft Office Enterprise 2010 Suite or Office 2011 for Mac to install and use on their home computer. Purchasers may continue using this HUP software while under the employment of TRU. The cost for the electronic download for Office Enterprise 2010 is $11 plus GST. The cost for the back-up DVD is $12 plus GST and shipping. The functionality of the products available via HUP matches those of retail versions, and provides all the benefits you would receive if you bought it at the store.

2. How do current TRU faculty/staff order from the HUP program?

The Instructions to order are located on the Public drive P:\Home Use Program - MS Office 2010

These instructions are for the sole view of current faculty and staff. They are not to be distributed.

3. My email and Program Code are not recognized when I try to sign into the HUP website?

Please ensure you are signing in using your work email address. To validate you are an eligible employee, Microsoft must verify your email domain and program code is from an eligible, participating Microsoft customer.

4. I never received the email from Microsoft to view the HUP Store

Check your junk or spam folder. You can try adding hup.ca.en@digitalriver.com to your email contacts list or white list or request your IT department to add hup.ca.en@digitalriver.com to their email white list. Go back to the website and re-enter your email address and program code.

5. What is included in the Office Suite?

  • Office Enterprise 2010
  • Access 2010
  • Excel 2010
  • Outlook 2010
  • PowerPoint 2010
  • Word 2010
  • Publisher 2010
  • InfoPath 2010
  • Groove 2010
  • OneNote 2010

6. Can these purchases be deducted from my payroll?

No. Orders are placed directly with Microsoft and at this time, payment can only be made with a Visa or MasterCard only. The charge will appear on your credit card as: "DR*OfficeUS"

7. Where will it be shipped?

The order will be shipped to the address you entered under billing information.

8. What happens if I am not longer employed by TRU.

The user will need to uninstall the Office software from his/her home computer.

9. How many products can I purchase?

You are allowed to purchase one of each product available from the online store.

10. How do I download the software?

  • Go to the confirmation email you received after purchasing.
  • Click the download link.
  • Save the file to your “Desktop”. Do not change the file name.
  • After the download has completed, double-click on the file icon to start the installation.
  • When prompted, use the product key listed on your confirmation page and email to activate your software.
  • Print and keep the email with your registration information for future reference.

11. What happens when I get a new computer, can I use the download or the DVD again to install Office 2010 on my new machine?

If you get a new computer, you will need to uninstall the office from your old computer. You will need to call the MS activation center at (888) 352-7140 for a new key.

12. My product key is not working?

First, make sure that you have entered the product key correctly. Your product key can be found in your confirmation email. Please remember that product keys are case sensitive and must be entered exactly as they appear. If it still doesn't work, contact the number above.