Thompson Rivers University
Thompson Rivers University

First Time Access & Install

The first time you log in to TRU Remote Access, you will be prompted to install Aventail Access Manager. It installs and manages updates for any agents required to access your network. If an error should occur during the installation process, it is recorded in a log file that your system administrator can use to troubleshoot the problem. Once Aventail Access Manager is installed, the only other time you may be (briefly) aware of it is when an agent needs to be updated.

If you encounter an error during this process, check the Troubleshooting section.

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Click on Install
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Click on Run
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Click on Run.
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Click on Install

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Right click on the yellow bar to allow "Run ActiveX control"

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Click on Run.
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Click on Run.
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Wait until the Agent is loaded and then you are ready to access the TRU network.