Thompson Rivers University
Thompson Rivers University

Contact Information Technology Services

IT Service Desk

Phone
Kamloops: 250-852-6800
Toll free in Canada: 1-888-852-8533

Hours
Monday to Friday
8 a.m. to 6 p.m.

Submit a Help Ticket

 

Voicemail: Between September and April voicemail messages to the IT Service Desk are checked and responded to on weekends between 8 a.m. and 4 p.m.

The IT Service Desk is your first point of contact to report or ask questions related to TRU technology. The Service Desk team provides customer-focused service with a goal of first call resolution regardless of the method of contact — phone, email or in-person. Our IT Services website, tru.ca/its, offers support information related to campus computer accounts, email, computer labs/classrooms, printing, wireless, Blackboard and Moodle, training and tutorial guides, software available for TRU students and employees, and more.

Computer lab support (Kamloops)

Computer lab support staff are available to serve the needs of students, faculty, and staff by providing computer lab information, assistance and technical support for computer equipment and software utilized in the labs and classrooms on campus.

  • Email: labsupport@tru.ca
  • Phone: local 5332 or 250-828-5332
  • Location: Old Main at OM1326

Open Learning students: Contact the IT Service Desk at 250-852-6800 or 888-852-8533 for assistance.

Hours of operation

September to April
Monday to Thursday: 8 a.m. - 8 p.m.
Friday, Saturday and Sunday: 8 a.m. - 4 p.m.

May to August
Monday to Friday: 8 a.m. - 4 p.m.

Media services

Murray Doubt
ITV Services and Multimedia Classroom Technician
250-828-5336
Human Resources Building Room 143
mdoubt@tru.ca

Allen Boyda
A/V Equip Bookings and Repair Technician
250-828-5070 (A/V loan-out)
250-371-5880 (repairs)
Human Resources Building Room 145
aboyda@tru.ca

Media Services
900 McGill Rd
Kamloops, BC, Canada
V2C 0C8

Hours of operation

Monday to Friday: 8 a.m. - 4 p.m.