Client Services

Client Services is responsible for the following:

IT Service Desk

Staff who are your "First point of contact" in IT. They are prepared to address all your IT related questions and concerns about our computer systems and applications. Whenever possible they will resolve the issue or make sure to refer your issue to another IT specialist. They provide assistance all TRU students, faculty, staff, and OL faculty.

Desktop Support

Staff who assist in the installation and maintenance of computer equipment: microcomputers, printers, software, and other peripherals for faculty and staff.

Lab Support 

Staff  who serve the needs of students, faculty, and staff by providing computer lab information, assistance, and technical support for computer equipment and software utilized in the labs and classrooms on campus.

Desktop leasing

Provides the replacement of TRU faculty, staff, OL-faculty, and lab desktops to ensure that equipment is replaced in the appropriate lifecycle. Clients will be advised in advance when your computer is due for replacement.

Software for home use

Overnight borrowing of TRU site licensed software for installation to "Work at home"  on your home computer for TRU faculty and staff.

Contact us through by email at ITServiceDesk@tru.ca or at 250-852-6800 or 1-888-852-8533 for any of your Information Technology needs.