Part-time, Temporary (28 hours per week)

The Student Case Manager (SCM) reports directly to the Director, Student and Judicial Affairs (DSJA), providing case management for students of concern identified through the university’s case management Team or DSJA. Participates as a member of the Case Management Team and provides perspective and expertise in managing crisis situations to other team members or members of the university community. Responsibilities include collaboration and consultation with faculties, student and campus services, parents, and community resources; training; maintaining and monitoring systems that support identification of worrisome behaviours and intervention. The SCM participates in the investigation of allegations of student academic and non-academic misconduct and when appropriate recommends suitable sanctions. The SCM provides case management for students of concern which includes careful fact gathering regarding individual student cases and ensuring that recommended actions occur. Follow-up with students, and when appropriate, with students’ families is completed by the SCM. Participation in assessing and addressing crisis on campus is also expected. The SCM, within the bounds of their competency, will provide coverage for the OSJA in the absence of the DJSA.

Duties include:

· Provide oversight of the re-entry process for students on voluntary or involuntary leave of absence or debarment including drafting and implementing behaviour contracts or wellness agreements.

· Be required to convene and participate in the Student Case Management Team, the Threat Assessment Team and other related university committees and bodies as identified by the DSJA.

· Interpret and apply University Policy as they apply to students.

· Meet with Faculty, Staff and/or Students in possibly highly emotionally charged situations.

· Perform confidential fact gathering regarding student academic and non-academic issues and provide the compiled information to the DSJA. Subsequent to case resolution, the CSM will follow-up with the student, ensuring that recommended actions occur, refer to other campus or community based services as required. Assisting the DSJA in maintaining the confidential student case database and records is required.

· Follow up, as appropriate, on students identified through the case management team, as well as through security, residence and police incident reports.

· Monitor and verify media reports as related to student incidents.

· Contact families when student emergencies occur in consultation with DSJA.

· Provide information about and coordinating students’ transitions to community mental health resources and specialized treatment programs as well as crisis intervention, hospitalizations and discharge planning.

· Serve as a contact point for external constituents (parents, as well as hospital personnel and other community resources) on behalf of the Associate Vice-President Academic, and Student Relations.

· Assist the DSJA in addressing possible campus threats.

· Assist the DSJA in managing student fatalities, crisis and emergencies.

· Must be able to act with a considerable degree of autonomy and independence in the identification and case management of students of concern, adhering to institutional policies and provincial privacy law.

QUALIFICATIONS:

Education

· Master’s degree in social work, counselling, public health, education, law (LL.B or J.D.) or related field

Professional Experience

· Three to five years’ experience in student affairs or related work in a post secondary setting

· Training in the principles and practices of student judicial affairs, including the principles of natural justice

· Demonstrated, strong interpersonal and communication skills in a collegial environment

· Demonstrated ability to successfully work with sensitive, confidential, personal information

· Demonstrated ability to work effectively in situations involving conflict or other high stress circumstances

· Knowledge/ability to recognize instances of harassment and conflict

· Demonstrated conflict resolution skills

· Ability to work within and assist others in navigating through complex systems

· Demonstrated ability to interpret and apply policies

· Experience working as part of case management support team

· Knowledge of threat assessment procedures

· Familiarity with relational database software