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 > TRU Home > Housing > TRU Off Campus Housing Registry > FAQs

Frequently Asked Questions (FAQ)

How do I navigate the site?

Once signed into your account, there is a grey Navigation bar at the top of all pages underneath the Thompson Rivers University Logo. Landlord and student navigation bars differ slightly. The buttons are described below:

HOME - This button brings you to the main page of your account. From here you will see your account properties or propery requests. If you have created a listing and you do not see the property in a table named "Your Accommodation Listings" on your home page, please contact us.

ADD ACCOMMODATION -  To add a rental advertisement to the site, complete the online form found here. Please contact us if you have any difficulty. Only landlords will have this button.

ADD ACCOMMODATION REQUEST - To add a listing on the site stating who you are and what your ideal houing situation is, please complete the online form found here . This aspect of the service works well for finding suitable roomates, as well as finding compatiable room and board accommodations. Only students will have this button.

EDIT PROFILE - This button allows you to edit your account information. See question 'How do I edit my profile?' for more information.

SEARCH ACCOMMODATIONS - This button allows you to browse Rental properties posted by landlords in the Kamloops area. Browsing rental advertisements can be done prior to signing up as a user to the site. Only students have this button on the grey navigation bar. For Landlords, please log out and browse properties as a non-member.

SEARCH ACCOMMODATION REQUESTS - This button allows you to browse student accommodation request forms to see what students are looking for. Take note that not all students using the service will have created an accommodation request listing. If you are looking for a roomate to share your rental, start your search here.

LOG OUT - This button will log you out of your account and bring you to the Off Campus Housing Registry Sign In page.

What can I do from my home page?   --Please Read

If you have completed and submitted the online 'Add Accommodation' form, you will see a table titled 'Your Accommodations Listings' on your account home page. If you do not see this table on your account home page, the advertisement was not successfully uploaded. Please contact us, and we can fix this problem.

The rows on 'Your Accommodation Listings' table are titled Bedrooms, Accom Type, Price/Month, Date Available, Location, Address, Action, then Status, in a left to right direction. Shown below are two legends that state what the icons symbolize under the actions column and the status column in the 'Your Accommodation Listings' table. The icons on the row of your selected property are links to what the icons symbolize in the legend.
Example: Clicking on the icon titled repost will repost your rental as a publically searchable advertisement.

Note: The icons in the legend are not links. The Icons that are links are in the 'Your Accommodation Listings' table.

Action Legend
 View Accommodation View  Edit Accommodation Edit  Repost Accommodation Repost  Add Image to Accommodation Add Image  
Status Legend
 Accommodation Approved Approved  Accommodation Archived Archived  Accommodation Awaiting Approval Awaiting Approval  

Actions Column in Table: When your advertisement is active (approved and available), you will have options to View Selected Property, Edit Selected Property, and Add Images to Selected Property. When your advertisement is archived, you will have options to Repost Selected Property and View Accommodation Information. When reposting, the site will prompt you to edit your advertisement prior to submitting.

Status Column in Table: The icon in this column states your advertisements status. 
      Approved Accommodation Approved: Your selected advertisement is active and publically searchable.
      Archived Accommodation Archived: The availability to your selected accommodation has been changed to not available. You can still view your posting while signed in, but your advertisement is not publically searchable at this time. See question 'How do I archive my accommodation listing?' for more information.
      Accommodation Awaiting Approval Awaiting Approval: Your selected property is not yet publically searchable. The administrator will approve your property once your listing has been checked for all required information. Please give the office one business day to approve your advertisement. Your property will automatically become an approved staus after this is complete.

How do I edit my user account?

Select EDIT PROFILE from the grey navigation bar to access the Edit User form.
By editing your profile, you can change your account name, email, phone number, best time to call, and password. 
You also have the option to show or hide your email address.

To change incorrect information, you can edit your existing account. Please do not create a new account!
If you typed your wrong email, please contact us, and we can edit your email manually. 

Note that this is editing your contact information, and not editing your rental property information. See below.

How do I edit my accommodation advertisement?


Once signed into your account, you can edit any detail on your accommodation advertisement. You do not need to create a new accommodation when you can adapt the old version.

Go to your home page located on the grey navigation bar. Within 'Your Accommodation Listings' table, select the icon Edit for the property you wish to edit. This opens the original Add Accommodations form, in which you can adjust the content as you wish. This makes it easy and convenient to change details such as rent amount, rent includes, lease terms, and description, to name a few.

Tip: Adding details about your accommodation will increase your success for renting to a compatible tenant!

How do I delete my accommodation advertisement?

As a user, you cannot delete your listing. Instead, you can change the availability of your rental by editing your accommodation advertisement. This archives your accommodation on our database for your convenience of future advertising. See 'How do I archive my accommodation listing?' for more information.

Note: If you wish to be completely removed as a user to the Off Campus Housing Registry, please contact us.

How do I archive my accommodation advertisement? -- Please Read

When your rental becomes unavailable, you can archive your accommodation for future advertising. This is done by editing the availability on your accommodation. See "How do I edit my Accommodation advertisement" for help on editing.

On the Edit Accommodation form, there is a drop box titled AVAILABLE in which you have options for YES or NO. It is beside the lease drop box and it will be set to YES by default. By changing the option on the AVAILABLE drop box to NO, you are stating that your selected accommodation is no longer available to rent. Once the form is submitted with the available drop box set to no, this accommodation is archived and is no longer publically searchable. Your advertisement can be reposted at any time.


How do I repost my accommodation advertisement?

Users can repost thier archived advertisements at any time from their home page by clicking the repost icon, Repost, found within 'Your Accommodation Listings' table.

When reposting your advertisement, the site will promt you to edit the advertisement content before submitting. Please make sure all contact and advertisement content is valid.

Tip: Archiving saves valuable time because users don't need to complete the online form a second time.

How do I add photos to my accommodation advertisement?

Once signed into your account, you can add photos to your advertisement by clicking the icon, Add Image to Accommodation , found within 'Your Accommodation Listings' table.

Users are allowed 5 pictures total. Maximum size for photos is 3 MB.
Once uploaded, your pictures should be seen at the bottom of your advertisement.

Tip: The more detailed your advertisement is, the more success you will have finding suitable tenants. Pictures say a thousand words!


The listings on the Off Campus Housing Registry are not endorsed in any way by Thompson Rivers University, On Campus Residence or Events and Catering. Thompson Rivers University makes no representations, guarantees, or promises with respect to the quality or safety of the rental properties. This responsibility is left for students and lessors to manage independently from the website. Please read our Disclaimer for more information.


Note: If you did not find a solution to your problem on the FAQ's, please contact us.
           We appreciate your feedback.