Finance FAQs (Frequently Asked Questions)

Student FAQs

Can I pay my tuition at my bank?

Tuition is payable at most financial institutions in Canada. In order to pay at your financial institution, you must provide your student number, the semester you are paying for and the amount you are paying. You must provide an APA form (automatic payment on account) form if you wish to pay tuition at your financial institution. Find an APA form on our website under "Forms" http://www.tru.ca/finance/forms.html  

How long will it take to receive my tuition refund?

From the time you have put the request into the Records Department, it will take approximately 4 to 6 weeks to process. You will receive a cheque in the mail, as unfortunately we are unable to directly reverse charges to your credit card.

Where can I learn more about the students' medical plan?

Visit the Student Union's website at www.trusu.ca

When can I get hold of someone in Finance?

The hours of operation of the Finance Department are from 8:30 am to 4:30 pm Monday to Friday.

When can I expect to receive my T2202A form?

T2202A's will be provided by February 28th.  If you would like to order copies of your T2202As from previous years, please do so online at http://kamino.tru.ca/finance/t2202a/t2202a.html   

For the Education amount on my T2202A (Tuition and Education Certificate), am I considered a full time or a part time student?

To be considered a full time student, the following criteria must be met:

A qualifying education program is defined in the Income Tax Act as a program that lasts at least 3 consecutive weeks and requires a minimum of 10 hours of instruction or work in the program each week (not including study time).  Instruction or work includes lectures, practical training and laboratory work.

To be considered a part time student, the following criteria must be met:

A specified education program is defined in the Income Tax Act as a program that lasts at least 3 consecutive weeks and requires at least 12 hours of instruction each month.

Staff FAQs 

Where can I find the payroll cut-off date listing?

Click on the link for payroll Payroll Information

When can I expect my travel reimbursement?

Cheques for staff expense reimbursements are issued within 3 weeks of receiving completed forms in Finance.  The cheques are mailed either by interoffice mail or Canada Post.

Cheques are issued weekly, usually on Thursdays and mailed the following day.

What are the per diem rates and travel mileage?

Travel mileage, per diem information and much more travel information is available online at Travel Handbook

When can I expect to receive my T4 and T4A?

T4s and T4As will be provided by February 28th.

When can I get a copy of my GL?

FAST (Financial Administration System Tool) delivers your financial information to your browser when you login through your myTRU portal  https://mytru.tru.ca/cp/home/displaylogin

The data can be viewed in several different views so please experiment to find the view that you prefer.  If you require assistance, please contact your Client Service Representative in Finance  Contact Us

You can print directly from your browser but the recommended way of printing is to export your html (or browser) document into Excel.  From Excel you can format, print and manipulate the data any way you choose.  To export to Excel click on the 'Click Here to dowload to Excel for printing' option at the bottom of the screen.  This will download and import the file directly to Excel for you.

Vendor FAQs

When will I receive my cheque from TRU in payment of my invoice?

TRU's practice is to pay invoices within standard terms usually 30 days from invoice date, however, please allow 2 weeks for internal process.  Special terms, quick payment and other modified terms cannot be accommodated unless negotiated with the Finance office in advance.

In order to track an invoice, it would be very helpful if you had your Purchase Order number handy when you inquire about payment.  If the PO number is not available, then a copy of your invoice would speed up the inquiry process.  You may contact our Accounts Payable Department by phone at (250)371-5611 or fax invoice to (250)371-5620.