Thompson Rivers University
Thompson Rivers University

Service Standards

At Thompson Rivers University, Open Learning we strive to ensure that our student services support your academic needs. In order to ensure you have a clear understanding of what you can expect from our student services staff, we have established a detailed set of service standards. When you contact us, you can expect the following:

Service Standard Contact
Telephone Inquiries 1 Minute Response Phone: 1.800.663.9711
Email Inquiries
(Acknowledgement)
Immediate Email: student@tru.ca
Email Inquiries
(Detailed Response)
2 Business Days Email: student@tru.ca
Course Registration
(Online)
Immediate Website: http://www.truopen.ca
Course Registration
(Staff Assisted)
2 Business Days Phone: 1.800.663.9711
Course Material Delivery 5 - 10 Business Days Phone: 1.888.663.1653
Email: olmaterials@tru.ca
Course Cancellation 1 Business Day Phone: 1.800.663.9711
Email: student@tru.ca
Website: http://mytru.ca
Course Withdrawal 1 Business Day Phone: 1.800.663.9711
Email: student@tru.ca
Website: http://mytru.ca
Course Extension Request 1 Business Day Phone: 1.800.663.9711
Email: student@tru.ca
Website: http://mytru.ca
Request for Information Package 1 Business Day (5 - 10 Business Days for Delivery) Phone: 1.800.663.9711
Email: student@tru.ca
Official Transcript Request
(Online/Student Portal)
1 Business Day Website: http://mytru.ca
Official Transcript Request
(Manual Request)
3 - 5 Business Days Phone: 1.800.663.9711
Email: olrecords@tru.ca
Refunds Within 4 Weeks Phone: 1.800.663.9711
Email: student@tru.ca

Student Services Standards (PDF version)