Student Service Standards
At Thompson Rivers University, Open Learning we strive to ensure that our student services support your academic needs. In order to ensure you have a clear understanding of what you can expect from our student services staff, we have established a detailed set of service standards. When you contact us, you can expect the following:
| Service |
Standard |
Contact |
| Telephone Inquiries |
1 Minute Response |
Phone: 1.800.663.9711 |
Email Inquiries (Acknowledgement) |
Immediate |
Email: student@tru.ca |
Email Inquiries (Detailed Response) |
2 Business Days |
Email: student@tru.ca |
Course Registration (Online) |
Immediate |
Website: http://www.truopen.ca |
Course Registration (Staff Assisted) |
2 Business Days |
Phone: 1.800.663.9711 |
| Course Material Delivery |
5 - 10 Business Days |
Phone: 1.888.663.1653 Email: olmaterials@tru.ca |
| Course Cancellation |
1 Business Day |
Phone: 1.800.663.9711 Email: student@tru.ca Website: http://mytru.ca |
| Course Withdrawal |
1 Business Day |
Phone: 1.800.663.9711 Email: student@tru.ca Website: http://mytru.ca |
| Course Extension Request |
1 Business Day |
Phone: 1.800.663.9711 Email: student@tru.ca Website: http://mytru.ca |
| Request for Information Package |
1 Business Day (5 - 10 Business Days for Delivery) |
Phone: 1.800.663.9711 Email: student@tru.ca |
Official Transcript Request (Online/Student Portal) |
1 Business Day |
Website: http://mytru.ca |
Official Transcript Request (Manual Request) |
3 - 5 Business Days |
Phone: 1.800.663.9711 Email: olrecords@tru.ca
|
| Refunds |
Within 4 Weeks |
Phone: 1.800.663.9711 Email: student@tru.ca |
Student Services Standards (PDF version) 