FAQs: Courses

1. What credentials can I earn by distance with TRU-OL?

   TRU-OL offers a wide variety of credentials, including adult secondary school completion, certificates and diplomas (including post-baccalaureate), associate degrees, bachelor's degrees, and one master's degree (doctoral degrees are not available at this time).

   TRU-OL offers degree programs in the areas of arts and science, business and management studies, health science, education, general studies, and information technology.

   Students may earn degrees by completing courses available from TRU-OL or in conjunction with campus-based studies at other institutions. Some TRU-OL degrees are offered in association with colleges, university colleges and universities in British Columbia and elsewhere in Canada.

   

2. How can Prior Learning Assessment and Recognition (PLAR) help me complete my TRU-OL program quicker?

   If you have several years of work experience, you can apply to have your related learning assessed for academic credit towards your program.

   PLAR is a widely recognized, academically sound way for universities and colleges to acknowledge the learning that adult students have acquired through life and work experience including on-the-job training and non-credit courses.

   The method of assessment and the amount of credit you can be awarded depends on the program you are enrolling in, so please contact PLAR_OL@tru.ca or visit Prior Learning Assessment and Recognition (PLAR) for more information.

   

3. Does TRU-OL offer graduate degrees?

   We currently offer the following post-baccalaureate certificates and diplomas: Graduate Certificate in Child and Youth Mental Health, Graduate Certificate in Online Teaching and Learning, Certificate in Commerce, Certificate in Liberal Arts, Certificate in Business Principles and Diploma in Commerce.

   

4. Can I obtain an extension for courses delivered by TRU-OL?

   You may request an 18 week course extension for most courses. Some courses are not eligible (labs, paced courses and other select courses). You are permitted one extension per course.

   We must receive your extension request prior to the course completion deadline. Refer to your Welcome Letter or call Student Services at 1-800-663-9711 to confirm your course end date. Courses that have been extended will have an 'XT' on your transcript in addition to your final letter grade. You may not cancel your course registration or withdraw from a course that has been extended. Students receiving financial aid should contact the Financial Aid & Awards office to find out how an extension will impact their loans.

   To request a course extension, complete the Course Extension Request form online or call Student Services. You will receive a letter by mail with your new course completion deadline and eligible exam sessions. You must apply to write your final exam (if applicable) one month prior to the eligible exam session of your choice.

   

5. What services are available for TRU-OL students?

   TRU-OL provides the following services for students:

   Education Information and Educational Advising Services

   Disability Services Office (DSO)

   Financial Aid and Awards

   Office of the Registrar

   IT Service Desk

   For more comprehensive list go to Student Resources and Services

   

6. How do I begin my course?

   Take advantage of your tutor's email contact and/or office hours to discuss course content.

   

7. How do I get my T2202a Tax form?

   The T2202a form is not available online for Open Learning. The forms are mailed out at the end of February and should arrive in early March. Students are encouraged to confirm their address is current by logging into http://my5.bcou.ca and checking their personal information under "My Services".

   

8. How do I know if distance education is right for me?

   http://www.tru.ca/truforms/distance/self-test.html

   

9. How will I know who my tutor is?

   For courses delivered by TRU-OL, you will receive a Welcome Letter by mail, which will include your tutor's name, address, office phone number, office hours and email address. Please be advised that students cannot request a specific tutor or request a change in tutors during the course. Group delivery students (students who are required to attend a face-to-face session to complete course work in Kamloops), will receive information regarding their tutor at their first class. Within Canada, you may phone your tutor using our tutor toll-free number (1-888-828-3399).

   If you are phoning from oustide of Canada, you may phone 250-852-6900. Contact Student Services at 1-800-663-9711 if you need information about contacting your tutor or cannot reach your tutor. For courses delivered by SFU or UVic, the institution assigns a tutor/instructor and sends the contact information to students.

   

10. How do I obtain all the materials I need to complete my TRU-OL course?

    The majority of courses delivered by TRU-OL include all the materials you require to complete the course. Materials are mailed by courier to the address that we have on file.

    Students needing to purchase materials that are not included in their course packages can order them by calling Student Services at 1-800-663-9711. To verify if additional materials are required, you may proceed to www.truopen.ca. Click on Courses and select your subject. Hit 'Search'. Click on the course of your interest that appears at the bottom of the page and proceed to the section labelled "Is this the right course for you?" Under Step 1, click on 'detailed course information'. Scroll down to 'Required Text and Materials'.
    
    TRU-OL course fees delivered by SFU include all the materials you require to complete the course. TRU-OL Course fees delivered by UVic include most of the required materials. Students are responsible for purchasing their textbooks through SFU's or UVic's bookstore.All items are mailed to the address that is on your TRU-OL student file.

    

11. How do I return materials rented from SFU or UVic?

    Students taking TRU-OL courses delivered by SFU or UVic are required to return rented equipment or learning resources to the delivering institution. Details are included in the delivering institution's Welcome Letter.

    

12. Is distance education the same as traditional classroom learning?

    Distance courses can appear similar to traditional classroom learning, depending on the technology used. In most cases, distance education is different.

    For example:
    
    The majority of TRU-OL courses have flexible start and end dates, so students have little contact with each other. This may cause some students to feel isolated.

    Some of TRU-OL's Web-based, cohort courses require that students start and end the course at the same time.

    Some of TRU-OL's seminar-based, Web courses have discussion areas where students can share concepts and ideas.

    Some students find they receive more personal, one-on-one interaction from their tutor than in a large classroom.

    Students can access their TRU-OL distance courses at any time.

    

13. Where can I check if I think course materials may be missing for my web-based course?

    Usually, most of your web-based course materials can be found when you log in to your course on myTRU. For example, course materials may be presented as web pages, a downloadable course manual, or assignment files. Make sure you have checked your desktop first.

    If you think you are missing printed course materials, such as textbooks or other items usually found in course packages, contact Student Services at 1-800-663-9711.

    

14. Who do I contact if there are packing list items missing from my course package (e.g. textbooks)?

    If your course package does not contain everything noted on the packing list, contact Student Services by calling 1-800-663-9711 (toll-free in Canada), 250-852-7000 (outside of Canada) or by emailing student@tru.ca.

    

15. Will I need to travel for my distance course?

    The majority of TRU-OL courses are offered by distance education methods - course materials are provided by mail or on the Web and students receive instructional support from a tutor by phone or email - so you do not need to travel.

    The exceptions are labs and practicums, which are held at on-site locations. Labs for first-year science courses are held once a year as one-week sessions at TRU in Kamloops, BC. Practicums and workshops for programs in Health and Human Services may require travel at the student's expense.

    

16. What courses are available in the 399 series for the Post-Baccalaureate Certificate in Liberal Arts?

    Any TRU-OL 399 course will meet the program requirements for the Post-Baccalaureate Certificate in Liberal Arts; depending on what other courses you include in the program, you can take up to four 399 courses to meet the program requirements.

    

17. When am I eligible to take Directed Studies 499 for the Post-Baccalaureate Certificate in Liberal Arts?

    You can register for the Directed Studies 499 course anytime. You can choose from any Arts and Science subject area (English, geography, history, etc.) for which we have faculty expertise.

    

18. How are 6-credit courses applied as a full-time course load?

    It depends on the maximum completion time of the course given in the course description. Courses with a 47-week maximum completion time must be spread over two terms, using 3 credits per term. Six-credit courses with a 21-week maximum completion term (such as some ADMN courses) must be used over one term, and all 6 credits count toward that term's enrolment. If it is not clear that a course spans one or two terms, contact TRU-OL Financial Aid for clarification.

    

19. How can I take a distance course delivered by the University of British Columbia (UBC) and recognized by TRU-OL?

    Please review UBC information or contact UBC Access Studies directly for availability and registration as a nondegree student in UBC courses listed on the TRU-OL Course Search pages. You must register for the courses directly with UBC. They provide materials and instructors for the courses, and oversee the course examinations.

    For more information go to: http://www.students.ubc.ca/mura/nondegree/index.cfm/study-options/thompson-rivers-university

    Email: non.degree@ubc.ca or telephone, 604.822.1428.

    If you would like to use one of the UBC courses towards your program at TRU-OL, or another program elsewhere, contact your program advisor to ensure it fits your program requirements and request permission to take the course (Letter of Permission process at TRU-OL).

    

20. How can I take a TRU-OL course delivered by SFU or UVic?

    You may register in TRU-OL courses delivered by SFU or UVic without having to be admitted to the delivering institution. TRU-OL courses delivered by SFU or UVic appear on TRU-OL transcripts and are applicable toward the residency requirements for TRU-OL programs.

    If you are admitted at a later date to SFU or UVic, the courses you take through TRU-OL are treated as transfer courses when appropriate.

    Refer to the institution's website for more information about SFU and UVic distance courses.

    

21. What is a grade point average?

    A grade point average (GPA) is a way of quantifying your average performance over a series of courses or in a program.

    TRU-OL uses GPAs to determine:

    • Completion of program requirements to graduate
    • Eligibility for admission to selected TRU-OL programs
    • Eligibility for bursaries and awards
    • Eligibility for transfer credit

    GPAs can also determine entry into particular programs or faculties at other institutions, which usually use their own methods for calculating GPAs.

    

22. When do I have to complete my course delivered by SFU or UVic?

    Course completion information for TRU-OL courses delivered by SFU or UVic is sent to you by the university delivering the course. Note the assignment and examination application deadlines.

    

23. What are the definitions of TRU-OL's letter grades?

    A+, A, A- Excellent. First Class Standing. Superior Performance showing comprehensive, in-depth understanding of subject matter. Demonstrates initiative and fluency of expression.

    B+, B, B- Very Good. Second Class Standing. Clearly above average performance with knowledge of principles and facts generally complete and with no serious deficiencies.

    C+, C Satisfactory. Basic understanding with knowledge of principles and facts at least adequate to communicate intelligently in the discipline.
    
    C- Pass. Some understanding of principles and facts but with definite deficiencies.

    D Minimal Pass. A passing grade indicating marginal performance. Student not likely to succeed in subsequent courses in the subject.

    F Unsatisfactory. Fail. Knowledge of principles and facts is fragmentary; or student has failed to complete substantive course requirements.
    
    DNC Did not complete the course, less than 50% of course work completed or mandatory course component(s) not completed. No official withdrawal.

    Note: Thompson Rivers University (TRU) Vocational Trades/Non-Trades Programs are subject to a separate grading system, unique from the Academic/Career/Development Program Grading System listed above. Currently, the Open Learning Division of TRU only utilizes the Academic/Career/Development Grading System. For more information about grading systems please refer to OL Policies or contact Student Services.

    The following transcript notations are effective for courses with start dates of May 1,2009 and onwards. The notations are used but not included in the calculation of the GPA for TRU-OL courses:

    AUD Audit. No credits granted.

    CIP Course in Progress. Indicates regularly scheduled one semester course is still being completed with final grade to follow.

    COM Complete. Assigned when competency-based work component, practica/work placements or pass/fail courses are completed.

    CTN Continuing. Multiple semester course - course continues into the next semester(s).

    DEF Deferred. Regularly scheduled course work has not been completed but instructor and student agree on completion at a later date. Becomes DNC after six weeks.

    NCG No Credit Granted. Used in competency-based courses to indicate course or program standard has not been met.

    S Satisfactory. Credit awarded for assessment of learning acquired outside an accredited post-secondary institution setting (i.e. prior learning assessment).

    W Withdrawal. Withdrawn from course according to established policy. No credit granted.

    XT Extension. Course completion date extended.

    AEG Aegrotat. A pass standing based on satisfactory term marks but student has been unable to complete all course requirements due to disabling illness or other circumstances. This standing is awarded, only if, the course instructor and the Dean agree that the student has demonstrated the capacity to deal with course.
    

    The following transcript notations are effective for courses with start dates on or before April 30,2009. The notations are used but not included in the calculation of the GPA for TRU-OL courses:

    AG Aegrotat. Credit granted. Awarded in exceptional circumstances, though course requirements not met.

    FC Failed Challenge. No credit granted. Failed attempt at credit examination.

    I Incomplete. No credit granted. Mandatory course component(s) not completed.

    J Non-credit course. Course requirements met.

    K Non-credit course. Course requirements not met.

    M Audit option. Assignments completed. Examination not required.

    PC Passed Challenge. Credit granted. Passed attempt at credit examination.

    S Satisfactory. Credit granted. Course requirements met.

    U Unsatisfactory. No credit granted. Course requirements not met.

    W Withdrawal. No credit granted. Withdrawn from course according to established policy.

    XT Extension. No credit granted. Grade deferred.

    

24. How do I translate my grade percentage to a letter grade?

    Assignment marks are indicated in the student record with percentages according to the marking criteria for each course. Letter grades identify final course grades. Refer to OL Policies for more information.

    

25. If my major in my previous degree was in a similar discipline (e.g. English), can I take the current courses in that subject for the Post-Baccalaureate Certificate in Liberal Arts?

    Provided that your coursework or degree was completed more than seven years ago, this is permitted. If you completed your coursework or degree less than seven years ago, TRU-OL requires that you submit a detailed course description to avoid duplication of credit.

    

26. When do I receive my course package?

    Students normally receive their course package by courier within two weeks of registering in TRU-OL courses with continuous registration. For courses with fixed start dates, students normally receive their packages by courier no later than two weeks before the course start date. Contact Student Services if you do not receive your package within the estimated time.

    If you register in a TRU-OL course delivered by SFU or UVic, the university that delivers your course sends you the course materials or ordering instructions by the start of the session. Contact SFU or UVic if you have questions.

    Students registered in most UVic courses should contact their UVic program area for a course materials order form.

    Most required textbooks and materials are sold through the bookstore at the university delivering the course.

    

27. When do I have to complete my course delivered by TRU-OL?

    The date your course is to be completed is stated in your Welcome Letter.

    Exception: If you are a full-time financial aid student, your Study Contract with the Financial Aid and Awards Office specifies your required completion date.

    It may be possible to obtain one course extension beyond the completion date. Refer to information about course extensions.

    

28. How is my final grade for a course calculated?

    Your final grade is normally calculated as a weighted average of your coursework marks (e.g. assignments, examinations or projects).

    If you complete all of your mandatory coursework by your course completion date, your final grade is calculated with a zero (0) grade assessed for all incomplete coursework. TRU-OL recommends that you complete all assignments to achieve the learning outcomes for the course and to prepare for your final examination.

    If you complete some of your coursework but do not complete all your mandatory coursework by your course completion date, you are assigned a grade of "I" (Incomplete), if the courses had start dates on or before April 30, 2009. Students enrolled in courses with start dates of May 1, 2009 and onwards, are assigned a grade of "DNC" (Did not complete).

    If you do not complete any of your coursework by your course completion date, you are considered to not have started the course and are assigned a grade of "W" (Withdrawal). However, if your course is less than two months in duration or a lab or clinical, you receive a grade of "I" (Incomplete), if the courses had start dates on or before April 30, 2009. Students enrolled in courses with start dates of May 1, 2009 and onwards, are assigned a grade of "DNC" (Did not complete).

    Information on mandatory coursework and weightings is available in your course package, online or from your tutor.

    

29. What happens if I don't complete a course delivered by TRU-OL and fail to withdraw by the deadline?

    If you complete all of your mandatory coursework by your course completion date, your final grade is calculated with a zero (0) grade assessed for all incomplete coursework. TRU-OL recommends that you complete all assignments to achieve the learning outcomes for the course and to prepare for your final examination.

    If you complete some of your coursework but do not complete all your mandatory coursework by your course completion date, you are assigned a grade of "I" (Incomplete).

    If you do not complete any of your coursework (assignments and final examination) by your course completion date, you are considered to not have started the course and are assigned a grade of "W" (Institutional Withdrawal) 30 days after the course completion date.

    Information on mandatory coursework is available in your course package, online or from your tutor.

    Post-secondary institutions, including TRU-OL, do not delete the "I" grade from your student permanent record (transcript) even if you complete the course at a later date. The "I" grade may affect your application for admission to another institution, as the "I" may be converted to a zero in calculating your grade point average.

    The withdrawal deadline date is in your welcome letter.

    

30. Can I transfer TRU-OL credits to other institutions?

    Normally, credits you earned with TRU-OL can be transferred to other institutions. Check with the other institution about its policies on transfer credit or refer to admissions and transfer information on the Web.

    Other institutions may limit the number of credits you may transfer.

    

31. Can I complete the Advanced Certificate in Liberal Arts while I am currently completing an undergraduate degree with TRU-OL?

    Yes, you can use courses to meet the requirements for the advanced certificate as well as your degree program. You can also pursue the certificate as a separate credential whether or not you have completed a previous credential.

    

32. Who sends my grade for a TRU-OL course delivered by SFU or UVic?

    Even though you are taking a TRU-OL course delivered by SFU or UVic, your final grade is recorded on your TRU-OL student permanent record (transcript). Therefore, TRU-OL Student Services sends your grade at the end of the course. This also means that you should request your transcripts from TRU-OL.

    You may view your final grade and order free official transcripts online.

    

33. To earn a Post-Baccalaureate Certificate in Liberal Arts, which combinations are acceptable for the nine credits in humanities, social science and science?

    Any combination is acceptable. You may choose to complete nine credits in one subject area, three credits in each, or any other combination (e.g. six credits science plus three credits social science).

    

34. Can the credits earned in the Post-Baccalaureate Certificate in Liberal Arts transfer to other post-secondary institutions?

    Normally, yes. As the applicable policies are those of the receiving institution, students are advised to check with the institution they plan to attend. Students planning to attend graduate school or pursue a master's degree should note that undergraduate courses (e.g. courses numbered 499 and lower at TRU-OL) transfer as undergraduate courses, even if they are taken as part of the Post-Baccalaureate Certificate in Liberal Arts.

    

35. Who sends my grade for a TRU-OL course deliverd by SFU or UVic?

    Even though you are taking a TRU-OL course delivered by SFU or UVic, your final grade is recorded on your TRU-OL student permanent record (transcript). Therefore, TRU-OL Student Services sends your grade at the end of the course. This also means that you should request your transcript from TRU-OL.

    You may view your final grade and order free official transcripts online.

    

36. Is TRU-OL developing a Post-Baccalaureate Diploma in Liberal Arts?

    TRU-OL is not planning to offer a Post-Baccalaureate Diploma in Liberal Arts in the immediate future.

    

37. Can credits from a previously completed 30-credit certificate program be applied to the Advanced Certificate in Liberal Arts?

    The policy regarding a second credential would apply. You can use a maximum of 50% of the total requirements of a second undergraduate qualification of the same or of a lower-level, provided the second qualification is in a different subject area.

    

38. What is plagiarism?

    Plagiarism occurs when you:

    • Present someone elses exact words (e.g. direct quotations) or ideas as though they are your own.
    • Paraphrase without acknowledging the source.
    • Do not acknowledge the source of facts that do not belong to general knowledge.

    To avoid plagiarism:

    Use your own words and give credit to all sources that you have directly quoted or borrowed ideas from. Acknowledging sources correctly is an important academic skill. Some TRU-OL courses and various library resources contain information about how to identify your sources.

    Penalties for plagiarism include:

    • Mark of zero on your assignment
    • Fail (F) grade for the course and the possibility of a more serious consequence

    Refer to TRU-OL student conduct policies.

    

39. Can I appeal my final letter grade?

    You can request a formal review of your final grade (but not assignment marks). Discuss your final grade with your course tutor who can help you determine whether or not a formal review is appropriate.

    A fee is charged for making a formal review, which is refunded if the review is successful (that is, your letter grade is changed to a higher grade).

    The Office of the Registrar must receive your request for a formal review within 30 calendar days of the date your final grade was mailed to you.

    Refer to student policies or contact the Office of the Registrar for more information.

    

40. If my previous coursework or degree was in a similar discipline (e.g. English), can I take the current courses in that subject for the Advanced Certificate in Liberal Arts?

    Provided that your coursework or degree was completed more than seven years ago, this is permitted. If you completed your coursework or degree less than seven years ago, Thompson Rivers University, Open Learning requires that you submit a detailed course description to avoid duplication of credit.

    

41. Who do I contact if I have questions about assignment grades?

    You should contact your tutor about grades for your assignments and final examination.

    Student Services mails you one unofficial transcript with your final letter grade within four to six weeks. Allow this amount of time after writing your final examination before you contact your tutor with questions about your grades.

    Contact Student Services if you require assistance contacting your tutor or cannot reach your tutor.

    You can view your assignment marks and final grades online.

    

42. Can I receive an extension for a TRU-OL course delivered by SFU or UVic?

    Normally, SFU and UVic do not allow course extensions. You most likely have to register again for the course if you are unable to complete it on time. Contact SFU or UVic for confirmation.

    All course attempts are included on your student permanent record (transcript).

    

43. How do I submit assignments for courses delivered by TRU-OL?

    Send your completed assignments for courses delivered by TRU-OL to your tutor as follows:

    By Mail

    • Complete and attach a Tutor Marked Assignment form to your assignment. (Your course package includes one form for each assignment.) Complete all student information, especially your name and address on the back of the white copy.
    • Keep a copy of each assignment you send in case the original gets lost in the mail.
    • Mail the assignment to your tutor - not to TRU-OL Student Services. Please respect the privacy of your tutor and do not drop your off assignments off; in person, at their home.

    On the Web

    • Refer to instructions for submitting assignments after you log in to your course on the Web.
    • Submit assignments electronically if you are asked to do so; otherwise send them by regular mail.
    • Keep an electronic copy in case your transmission is lost or corrupted.

    If you have questions about submitting assignments, contact Student Services or phone 250-852-7000 (Kamloops) or 1-800-663-9711 (toll-free in Canada).

    

44. TRU-OL Courses Delivered by SFU or UVic

    Refer to your course materials or ask your tutor about submitting assignments if you are registered in TRU-OL courses delivered by SFU or UVic.

    For information about submitting assignments for TRU-OL courses delivered by SFU or UVic, contact SFU or UVic directly.

    

45. When will I receive my final grade?

    Student Services mails you one unofficial transcript with your final letter grade within four to six weeks after you complete your course.

    You may also order free transcripts online.

    

46. Can I transfer credits I earned from other institutions to TRU-OL?

    Yes, you may complete TRU-OL programs by using formal credits you have obtained from other recognized educational institutions. Most courses required for certificate, diploma or degree completion can be taken at other institutions.

    You may also be eligible to have your non-formal learning assessed for credit toward a certificate, diploma or degree. For example, through prior learning assessment and recognition (PLAR) you may be able to earn credit for skills and knowledge learned on the job. Challenge examinations are available for many courses.

    Contact Student Services to discuss the procedures and your program goals.

    

47. How do I arrange to receive a copy of my transcript or have it sent to another institution?

    Student Services mails you one unofficial transcript within four to six weeks of completing your course.

    You may order free official transcripts online or complete and submit the Transcript Request form.

    

48. When do I submit assignments?

    The suggested dates to submit assignments for courses delivered by TRU-OL are stated in your course materials.

    • Submit each assignment as soon as you complete it. By submitting assignments one at a time, you receive feedback about your work, which allows your tutor to guide your progress. It is best to submit your assignments in sequence, though they are accepted in any order.
    • There may be deadlines to submit assignments. Refer to your course materials or ask your tutor.

    

49. How can I ensure courses I complete with TRU-OL will transfer to other institutions?

    Normally, credits you earned with TRU-OL can be transferred to other institutions. Students planning to complete programs offered by other institutions are advised to obtain that institution's calendar to determine their admission requirements. You can also refer to online admissions and transfer information.

    TRU-OL courses delivered by SFU or UVic are university-level courses for which students receive TRU-OL credit. It is the student's responsibility to be aware of transfer credit policies prior to registration of courses they plan to transfer to other institutions.

    Students should note that registration in TRU-OL courses delivered by SFU or UVic does not mean a student is admitted to that institution.

    Students are advised to always familiarize themselves and keep up-to-date with admission details of the institution they plan to attend. The receiving institution has final approval on transfer credits.

    

50. Where can I find information on the website about TRU-OL tuition and course costs?

    Information about tutition and costs for courses delivered by TRU-OL, SFU and UVic is provided at www.openlearning.tru.ca/services/policies/tuition.html.

    Tuition information per individual course is provided through the course search function in Web Registration.

    

51. May I resubmit assignments to improve my mark?

    In some unusual circumstances, you may resubmit a marked assignment to improve your mark. You must obtain your tutor's approval before doing so.

    If you are repeating a course, you may be required to submit alternative assignments. Note that you may not have the same tutor as your first registration.

    Contact Student Services for more information.

    

52. When should I start my course?

    Normally, you can start a print-based course as soon as you receive your course package. If you are registered in a Web-based course delivered by TRU-OL, you can start your course as soon as you receive your user name and password by email. Your welcome letter contains deadline dates for course completion, withdrawal, registration cancellation and examination applications.

    Most 3-credit distance courses are 30 weeks in duration (except for full-time financial aid students) from the date of registration. Your registration date for most courses is your official start date.

    Some courses have fixed start and end dates, and students are advised when scheduled events begin.

    

53. When and how do I return materials rented from TRU-OL?

    Equipment or learning resources rented from TRU-OL must be returned to TRU-OL after you write your final examination - or earlier if you decide not to complete the course.

    Return materials in the original packaging, by registered mail to:
    Thompson Rivers University, Open Learning
    Student Services
    BC Centre for Open Learning, 4th Floor
    PO Box 3010, 900 McGill Road
    Kamloops, BC V2C 5N3
    

    You should receive your deposit refund within six weeks.

    Students taking TRU-OL courses delivered by SFU or UVic are required to return rented equipment or learning resources to the delivering institution. Details are included in your welcome letter.

    

54. What should I do if illness or a serious problem prevents me from working on my course for several weeks?

    Contact the Registrar's Office if you have an illness or disability that prevents you from studying for more than eight weeks. You may apply in writing for a course extension with fee waiver. Requests must be supported with documentation (such as a physician's statement) stating dates and the duration of the illness and prognosis.

    

55. How is my grade point average (GPA) calculated?

    The grade point average (GPA) of a group of courses is calculated by determining the grade point value for each course, multiplying the course credit value by the numerical equivalent of the grade, then adding up all the grade point values, and dividing by the total number of course credits.

    

56. How do I transfer credits toward a TRU-OL credential?

    Complete and submit the Program Admission/Transfer Credit form and request your previous institutions to send all your original transcripts to TRU-OL Admissions.

    The form is also available on the Post-Secondary Application Service of BC (PASBC) website.

    

57. What advice is available if I need help choosing courses and programs?

    Student Services advisors can help you choose a course or program to meet your educational goals. They can answer questions about:

    • Course selection, course sequencing, and program planning
    • Prerequisites and entrance requirements to specific programs
    • Transfer credit, challenge credit, assessment for credit of informal learning
    • A referral if you need detailed program planning assistance

    Contact Student Services for assistance with educational planning.

    For information about courses or programs delivered by TRU Kamloops, refer to the TRU website, email TRU Admissions or phone 250-828-5071.

    

58. When is the next graduation ceremony?

    TRU-OL's official Graduation Ceremony is held twice a year in the spring and fall. The Graduation Ceremony recognizes all graduates who have successfully completed a program, including graduates in certificate, diploma and degree programs.

    Normally, students attend the ceremony in the calendar year following the completion of their program.

    Every spring and fall, details are mailed to students who have successfully completed a program. Information is also provided at by TRU's Convocation Department.

    

59. How can I get assistance in planning courses I should take to complete my TRU-OL credential?

    TRU-OL program advisors are available to help you plan your program of studies. They can explain how the transfer credit awarded fits your particular program and help you select the courses you still need.Contact Student Services to put you in touch with the appropriate program advisor.

    

60. What are the residency requirements for TRU-OL?

    Residency requirements vary by program type:

    • Certificate programs require six credits of upper-level TRU university coursework (on-campus or distance)
    • Diploma programs require nine credits of upper-level TRU university coursework (on-campus or distance)
    • Bachelor programs require 15 credits of upper-level TRU university coursework (on-campus or distance)

    Some TRU-OL programs may require completion of specific courses.

    TRU-OL courses delivered by SFU or UVic are applicable toward the residency requirements for TRU-OL programs.

    

61. Who do I contact with questions regarding the completion of my assignments?

    Contact your tutor for informatiion about specific course units or questions in your assignments.

    If you need assistance sending your assignment file as an email attachment, refer to FAQs about Assignments for information and instructions.

    

62. How should I save my assignments for my web-based course?

    Your tutor can only open accepted files that are saved in the correct format.

    To exchange word-processing files in your Web course you must follow the established standards for file formats. Your tutor is not responsible for translating word-processing files that do not comply with these standards. It is your responsibility to send documents that your tutor's word processor can read. A tutor who receives a document that cannot be readily translated may return the file to you to be saved in an appropriate format.

    You must submit electronic copies of word-processing documents (such as assignments) in one of the following formats. This list is arranged in order of preference. Please try the Word 6.0 for Windows/Macintosh format first; if it is not suitable, proceed down the list of standard file formats:

    1. Word for Windows 95/98/2000/XP, Word 6.0/XP for Windows/Word 6.0 XP for Macintosh. (These are all the same file format.)
    2. Word for Windows 2.0
    3. Rich Text Format (RTF). If your assignment has only plain, unformatted text (e.g. it does not have bold, italics, special characters, graphics, tables, or other types of formatting), you may submit it as:
    4. ASCII (text)
    5. Text of a regular email message

    If none of these work for you, contact the IT Service Desk for assistance to find a file format that works for both you and your tutor.

    As the IT Service Desk is available to registered TRU-OL students only, include your student ID number in any messages you send to the IT Service Desk.

    

63. If I disagree with an assignment mark, what should I do?

    Discuss the mark with your tutor as soon as possible. Review of assignment marks is at your tutor's discretion. A review may result in a higher mark but never results in a lower one.

    Requests for formal reviews are accepted only for final letter grades, not for assignment marks.

    

64. What courses and programs does TRU-OL offer?

    Thompson Rivers University, Open Learning (TRU-OL) offers students independent-study courses and programs by distance to earn recognized credits and credentials.

    Credentials awarded include adult secondary school completion, certificates and diplomas (including post-baccalaureate), associate degrees, bachelor's degrees and one master's degree (doctoral degrees are not available at this time).

    TRU-OL delivers over 200 distance courses of its own. Consortium institutions Simon Fraser University (SFU) and the University of Victoria (UVic) deliver over 200 courses on behalf of TRU-OL. Other courses and programs are offered in cooperation with various educational institutions, professional associations, workplaces and community organizations.

    Independent Study with Tutor Support

    TRU-OL distance courses are offered as independent-study courses. Students complete courses by studying on their own and receive instructional support from highly qualified tutors.

    Students can communicate with their tutor by email, phone or regular mail for most courses and also by electronic conference for paced courses.

    Continuous Registration

    Most distance courses delivered by TRU-OL are offered on a continuous basis, so that students may register throughout the year. Labs, clinicals, selected classroom offerings and some paced courses have fixed start dates (see below).

    Varied Course Delivery Formats

    Courses delivered by TRU-OL are offered in the following formats:

    • Print-based
      Course is print-based. Some print-based courses may have optional Web content and/or Web interaction. Internet access is not required to complete the course.
    • Web-based
      Course is Web-based. Most Web-based courses have some printed materials. All Web-based courses have mandatory Web content, and most have Web student-to-student interaction. Internet access with email is required to complete the course.
    • In Person
      Course is delivered face-to-face in a classroom setting or as a lab, clinical, workshop, or fieldwork.

    Not all delivery formats are offered for each course.

    Course materials may include CDs or DVDs.

    Flexible Course Scheduling

    Most distance courses delivered by TRU-OL are designed for students to complete within a specified time at a place and pace that suitstheir needs.

    Some print- and Web-based courses are offered as paced where a group of students works through the course together. Paced courses have specific start and end dates. Students start the course at the same time, submit assignments (and project examinations when appropriate) by specific due dates, and write their final examination at a pre-determined session. Extensions are limited and granted only for exceptional circumstances.

    

65. I haven't studied for a long time. How can I improve my study skills?

    • Your course materials provide advice on the best way to work through the course.
    • Refer to TRU Library Services.

    

66. How do I get help after I click on the course type under the "My Courses" tab in myTRU?

    When you click on "Log In" you will be prompted to enter your user account information. You will be taken to a page where you can get help by contacting the IT Service Desk.

    When you Login you will be prompted to enter your user account information. You will be taken to a page where you can click on the "Help" icon for specific information or scroll to the bottom of the page and click on the IT Service Desk (Help Desk) for contact information.

    

67. How do I submit assignments for courses delivered by SFU or UVic?

    Refer to your course materials or ask your tutor about submitting assignments if you are registered in TRU-OL courses delivered by SFU or UVic.

    For information about resubmitting assignments for TRU-OL courses delivered by SFU or Vic, contact SFU or UVic directly.

    

68. Why should I send my tutor the Self-Introduction to Tutor form?

    It will help your tutor get to know you and assist you in your studies. The form is provided on the TRU-OL website and in the TRU-OL Student Handbook.

    

69. Who can assist if I cannot contact my tutor?

    Contact Student Services if you need information about contacting your tutor or cannot reach your tutor.

    

70. What courses are offered by distance education through TRU-OL?

    TRU-OL offers a wide range of distance courses. Most are offered through distance education methods - course materials are provided in print or on the Web, and students receive instructional support from tutors by phone or email. Exceptions are labs and practicums, which are offered onsite at designated locations.

    Registration is available on a continuous basis for most courses This means you can register at any time unless you are applying for,or are receiving,a student loan.

    TRU-OL also offers courses delivered by consortium institutions SFU and UVic. TRU-OL courses delivered by SFU or UVic are offered only at specific dates and are subject to availability. Course availability details are provided on this website.

    

71. Are there limits to using TRU Library services?

    No. You may contact TRU Library services as often as you need to and borrow as many resources as you require. Refer to the TRU Library website for more information.

    

72. How do I communicate with my tutor in a distance course?

    In a traditional classroom course, students speak to their instructor face-to-face. In a distance course, you communicate with your tutor by phone or email. Some Web-based courses delivered by TRU-OL have discussion areas where students are expected to post questions and add to the conference. Students are able to read each other's questions, and their tutor mediates the discussion and provides feedback to the group.

    

73. I registered for the print-based version of a course delivered by TRU-OL and would like to switch to the web-based version. How should I do this?

    First, you need to determine if the course is available as Web-based. Not all print-based courses are offered in the Web-based delivery format. Access the Web Registration system and check the course information. If the course is available as Web-based, contact Student Services to change your registration.

    

74. What kind of technology will I use in a distance course delivered by TRU-OL?

    The type of technology used depends on the course. Many TRU OL courses are offered as Web-based or print-based.

    If you choose the Web-based version, you will access the instructional activities through the Internet. Some Web-based courses have discussion groups. These discussion groups are self-contained within the Web course. You can also send your assignments to your tutor as email attachments.

    If you choose the print-based version, you will receive your course package in the mail. The tutor may be available to answer your questions by telephone. You will submit your assignments by regular mail. Assignments will be graded by your tutor and returned with comments to you by mail.

    Some courses may include CDS and DVDs.

    

75. How do I get books, articles, or other help from the TRU Library?

    Requests for information and resources may be made by online form, email, phone, fax or in person at any of the TRU campus libraries. Please include your TRU-OL student number and course name/number with your request.

    Refer to the TRU Library website for more information.

    

76. How do I know who my tutor is for my web-based course delivered by TRU OL?

    Your welcome letter includes your tutor's name, address, office phone number, office hours and email address.

    You can usually contact your tutor by email, phone or regular mail, as stated in your welcome letter.

    Within Canada, you may phone your tutor using toll-free numbers. If you are phoning from outside Canada, you are responsible for phone charges.

    If you are registered in a Web-based course, you can find information about your tutor by checking your myTRU account.

    Follow the steps to log in to your desktop and do the following:

    Click on your Mailbox folder. Check if your tutor has sent a welcome message to your mailbox.

    Click on the folder or icon for your course. There should be a link in your course to a page about your tutor or to a course introduction. Information about the tutor and tutor contact information.

    Check your private email account. When you registered for your course, you provided your personal email address. Check if the tutor has sent a message to that address.

    Contact Student Services If you need assistance or cannot reach your tutor.

    

77. What is a Study Contract, and why do I have to sign one?

    While TRU-OL gives you 30 weeks (roughly seven months) to complete a standard three-credit course, you must complete the coursework in 17 weeks (four months) to be considered a full-time student and qualify for student loans. Final examinations may be written in the last month of your period of study or the month following (you must submit your assignments before you write the final examination). A Study Contract ensures that you understand and have agreed to these terms, and that you understand the potential consequences if you fail to meet the terms of the contract.

    

78. Who do I contact when I have questions about the content of my web-based course delivered by TRU-OL?

    If you have questions about the content of your course, contact your tutor. Your tutor can assist with the following:

    • Questions about course outlines or course manuals
    • Where to find specific course or assignment information
    • Which discussion area to use after you access the course pages
    • How to complete your assignments and how they are graded

    If your are having technical problems with your course, search the Frequently Asked Questions for assistance or contact IT Services by email at ITServiceDesk@tru.ca or by phone at 1-888-852-8533 (toll-free in Canada) or 250-852-6800 (outside of Canada).

    

79. Do I need to use a library to complete my course?

    Many courses suggest or require that you research a subject or access specific informational resources. Access to information can also expand your understanding of the course and provide you with information about literary skills. The TRU Library can provide you with information that will help you succeed in your course.

    

80. What happens if I don't submit my assignments within my four-month loan period?

    You may be considered "technically withdrawn" from full-time study even though you are still enrolled in the courses. This "withdrawal" will be reported to the Ministry of Advanced Education the same way it would be if it were a formal withdrawal. A portion (or all) of your loan and grant will be considered an over award.

    

81. I registered for the web-based version of a course delivered by TRU-OL and would like to switch to the print-based version. How should I do this?

    First, you need to determine if the course is available as print-based. Access the Web Registration system and check the course information. If the course is available as print-based, contact Student Services to change your registration.

    

82. When will I receive borrowed materials from the TRU Library?

    Students may receive materials by Canada Post Priority courier, fax or in person at any of the TRU campus libraries. Materials from the TRU Library collection are sent within two working days. Resources ordered from other libraries through interlibrary loan take longer to acquire. Length of time for receipt of materials varies depending on your location. Allow yourself ample time when requesting materials.

    

83. What should I do If I have a question about the content of my course delivered by TRU-OL?

    Read the introduction to your course (Course Manual, Student Manual or Course Content Guide) to see if your question is answered there. If you still have questions, contact your tutor.

    

84. How do I turn off "user-friendly errors" in Internet Explorer?

    Internet Explorer carries certain settings by default. One of these settings is for the browser to only show you "user-friendly errors" when the browser is having trouble displaying a page. This means that no matter what the cause of the problem, Internet Explorer will only show you a page that says "the page cannot be displayed".

    The "user-friendly" error messages are not very helpful for you or IT Service Desk staff when trying to help solve your connection or network problem.

    The IT Service Desk recommends that you turn off this setting.

    While Internet Explorer is open on your computer, click on the Tools menu. Next, click Internet Options.

    The Internet Options window will appear on your screen. At the top of the window there are several tabs to choose from. Click on the Advanced tab.

    Scroll down the list of check boxes for advanced settings. Look for the one that says "Show friendly HTTP error messages". Make sure the box is unchecked.

    Click OK to save your settings.

    

85. As a TRU-OL student, how is my privacy protected?

    The information you provide to TRU-OL that is placed into your student record is protected, used and disclosed in compliance with BC's Freedom of Information and Protection of Privacy Act. Information collected is used for admission, registration, educational research and other purposes consistent with TRU-OL's mandate.

    For more information, refer to the Release of Student Information policy or contact Student Services.

    

86. How do I delete messages from Course Discussions?

    You only have authority to delete your own messages from any discussion areas.You may not delete messages from your tutor or other students in discussion areas. You can delete a message from the discussion area, as follows:

    1. Use your web browser (Netscape or Internet Explorer) to log in to the Desktop.
    2. After you log in, you should see a folder or icon on your Desktop, with the name of your course or special discussion area (in addition to your Mailbox and other folders). Click on the folder to open it.

       If you want to delete a message in a specific discussion in your course, click on a link or the folder name to get into that particular discussion area.

       When you are in a discussion, you should see the list of messages from other students, yourself and your tutor. You will only be able to use the Delete tool in messages that you have posted. Only the tutor has the authority to delete messages from other students in the discussion.

       Messages can be deleted only one at a time.

    3. Click once on the Delete tool to remove the message.

       Note: Even though you have clicked the Delete tool, the message will still appear in your browser window. It may look like nothing happened when you clicked Delete, or you might have seen a progress bar appear very briefly at the bottom of your browser window. Do not click the Delete key a second time; this will give you an error message. Your message remains in your window in case you decide you want to Undelete it. You can reverse the deletion of a message only while it is still in the window by using the Undelete tool.

    4. You can see that your message has been deleted by refreshing the discussion window. Click the Refresh command to display an updated list of messages.
    5. Repeat steps 1 through 4 to delete other messages in the discussion.

    

87. Can I obtain materials from other libraries?

    Yes, the TRU Library will borrow materials for you from other libraries through interlibrary loan.

    The TRU Library participates in the Canadian University Reciprocal Borrowing Agreement, which extends in-person borrowing privileges to students at most Canadian university libraries. If you plan to use another Canadian university library (such as SFU, UBC or UVic) and would like to borrow any of their materials, refer to the TRU Library website.

    

88. What should I do if I need technical assistance with a web-based course delivered by TRU-OL?

    Refer to the IT Service Desk FAQs on this website or contact the IT Service Desk or phone 250-852-6800 (Kamloops) or 1-888-852-8533 (toll-free in Canada).

    

89. Do I have the same amount of time as other TRU-OL students to complete my courses if I am receiving full-time loans?

    While TRU-OL gives all students 30 weeks (roughly seven months) to complete a standard three-credit course, students in receipt of government student loans must complete the coursework in 17 weeks (four months) to be considered a full-time student and qualify for student loans. You may write one or more final examinations in the month immediately following the loan period.

    

90. Who do I contact when I get errors using the Web registration system or student portal?

    If you forget your password, contact Student Services.

    If you are getting other errors with the system, send a detailed description of your problem and the errors, plus your name and TRU-OLstudent number, to the IT Service Desk.

    

91. When I click Send in Internet Explorer I get an error message that says "the page cannot be displayed." What can I do about this?

    "The page cannot be displayed" is a generic error page that Internet Explorer displays whenever it has trouble loading a page. This is the error message you may see, regardless of the problem. The error could be caused by a number of different things (e.g. a broken link on a page, the server resetting itself, linking to a site that is offline, etc...).

    To view the actual error and possible cause of a Web page not displaying, you have to adjust your Internet Explorer settings. More information about this is provided in the FAQs on "User friendly Errors."

    When you have adjusted your settings and try to open the page again, you should see a more descriptive error or an HTTP error number.

    If you still get the error message, contact the IT Service Desk, after you have noted the following:

    • The address (URL) of the page that is not working for you.
    • The HTTP error that you are getting when you try to display the page.

    

92. How do I post a message to Course Discussions?

    • Make sure you always use your Web browser (Netscape or Internet Explorer) to log in to the Desktop first.
    • After you log in, you should see a folder or icon on your Desktop, with the name of your course or special discussion area (in addition to your Mailbox and other folders). Click the folder name to open the course or discussion.
    • Once inside your course, you can find links to the specific discussion areas for the course. Discussions might be inside other folders, or you may link to specific discussions from Web pages in your course.
    • When you are in a discussion, you should see a list of messages from other students and your tutor. The best way to post your message is to create it while you are visiting the discussion.Clicking the New Message tool in the toolbar - it looks like a small envelope with a spark on the corner.
    • An empty message form will appear.
    • Fill in your Subject line.
    • Because you are already in the discussion, the To: field should already be filled in with the correct address of the discussion.
    • Fill in the body of the message by typing in the large white space provided.
    • When you are finished composing your message, you can click the Send button at the bottom of the form. If the Send button is not visible, you may have to scroll down to view it.

      If you get an error message when you scroll down to the Send button, click OK to ignore it. This error is related to the way some browsers scroll in Web forms. If you clear the error message, you should be able to click Send.

      You will need to send your message within five minutes or it will be lost, as the mail server disconnects after five minutes of inactivity.

    • You should see a page that says "Message successfully sent."
    • The message will then appear in two places - the original will be in your Mailbox, and the copy will have been sent to the discussion area you sent the message to.

    

93. Can I come to the TRU Library for assistance?

    Students registered in courses delivered by TRU-OL are encouraged to come to the TRU campus libraries in Kamloops or Williams Lake, where reference staff can assist you with your research.

    TRU Library Kamloops/Williams Lake
    Refer to the TRU Library website for the addresses and hours of the TRU Libraries in Kamloops and Williams Lake.

    

94. How do I use the Search tool in Mailbox discussion areas?

    The Search tool can help you find messages containing particular words when you are in your Mailbox or a course discussion area. The Search tool is available on both the Main Toolbar and the Messaging Toolbar.

    Follow these steps to conduct a Search:

    • Use your web browser (Netscape or Internet Explorer) to log in to the Desktop.
    • Click on the Search tool.
    • A new Search form should appear on your screen.
    • Type in the word or string of words you are looking for in the Search for: field. Click on the appropriate check boxes to limit your search.
      • Search subject/file name
        Check this to search subject and file names, for your search string.
      • Search subconferences & folders
        Check this to search the next level of folders, discussion areas and files in the current window, for your search string.
      • Search contents of documents
        Check this to search the contents of messages and text files, for your search string.
      • Search "To:" & "Cc:" names
        Check this to search "To:" and "Cc:" lines, for your search string.
      • Search attachment names
        Check this to search names of attachments, for your search string.
      • List only items containing all words
        Check this to find items that contain all the words, in your search string.
      • Search "From" name
        Check this to search "From" lines, for your search string.
      • Include items created or modified in the last . . .
        Fill in the blank to specify a time period for your search. Type in a number to indicate the number of days, or a number followed by the words "Weeks," "Months" or "Years."
    • When you have filled in your search specifications, click the Find button.
    • The system will conduct the search and bring up a list of all the messages or files that were found.
    • Click on an item in the list to view it, just as you would to read a message in your Mailbox or a discussion area.

    

95. What should I do if I find a broken or outdated link in my web-based course delivered by TRU-OL?

    If you get errors linking to pages in your web-based course, make a note of the following:

    • The address of the page that has the broken link.
    • The address of the page that you tried to link to.
    • The HTTP error that you are getting when you try to display the page.

    Contact the IT Service Desk for assistance.

    

96. How long may I keep TRU Library materials that I borrow?

    TRU-OL students have a four-week loan period for books from the TRU Library collection to allow for transit times. Videos are loaned for two weeks. TRU Library items may be renewed twice, unless a hold has been placed.

    Loan length for items acquired via interlibrary loans (ILL) is two weeks. There are no renewals available for these items. ILL books/videos cannot be sent outside North America.

    Fines apply to materials that are not returned on time.

    

97. How do I work within the "My Courses" section of myTRU?

    Under the "My Courses" tab, you can access a list of the courses you are registered in as well as various contacts (e.g. Student Services, Disability Services Office and Library) and you can provide feedback.

    

98. How do I download a file attachment I received with an email message?

    To download a file attached to an email message in your MailBox or discussion area, click on the message to open it.

    Below the subject and address lines you will see the attachments line. Beside it will be the image of a file, along with an underlined file name. This is the attachment. Use your right-side mouse button to click on the underlined file name (on a Macintosh hold down the Option key while clicking).

    A small pop-up menu should appear. Select "Save Target As . . ." from the menu (on a Macintosh select "Save this link As . . ." from the menu).

    You will see a window that will let you navigate to the folder on your hard drive where you can save the file. When you find the folder, click the Save button (on a Macintosh save your file as type "Source").

    You may see a progress bar that tells you the file is being downloaded. When it finishes downloading, the file should be saved in the folder you have chosen on your hard drive.

    Note: If you use your own email program to send and receive email in your web-based course, you are expected to be familiar with its methods for sending and receiving email and file attachments.

    

99. How do I open a PDF assignment file in my web-based course?

    Some web-based course files may be published in PDF format. Adobe's Portable Document Format is a commonly used cross-platform format for viewing read-only files such as software manuals, corporate annual reports and Revenue Canada forms.

    PDF files can be viewed and printed using Adobe's Acrobat Reader software, which you can download for free.

    As the Acrobat Reader file may be up to five megabytes, you may want to download it during times of low Internet traffic (e.g. outside North American business hours/prime time).

    

100. What are the IT Service Desk hours?

     The IT Service Desk assists students with technical problems.

     IT Service Desk hours are 8 am to 8 pm (PST), Monday to Friday.

     Voice mail messages received after business hours are processed the next business day. Email requests are processed on Saturdays from 8 am to 4 pm (PST).

     Contact the IT Service Desk by:
     Email: ITServiceDesk@tru.ca

     Phone: 250-852-6800 (Kamloops or International) or 1-888-852-8533 (toll-free in Canada)

     

101. When I click Send I get HTTP or "Internal Server error" messages. What can I do about this?

     The following are some common reasons why this error message is displayed:

     • When the server periodically resets itself, your email message may not be sent and may be in your mailbox with a white flag beside it (unsent). You can try resending the message by going back to the list of messages in your mailbox, opening the white-flagged message, and clicking the Send button again. You may have to recreate your message.
     • If you are attaching a file and it exceeds your Mailbox quota, you will likely get an error message when you try to send the message. If you are including graphics or other objects in your file, the file may be large. Check information about file formats to make sure you are creating your files according to recommendations.
     • The file you are trying to send may not have finished uploading at the time of Send. When you create your messages, try attaching your file first (using the Browse button) and then completing the rest of the message form (such as the To field and the body of the message). Then press Send. This may give the file more time to finish uploading before you send it.
     • Fewer errors with file attachments may occur by first "Replying" to a message sent by the tutor. Use the 'Attach your file' link and click Send.
     • If your attached file has a long name or the name has unacceptable punctuation (extra dots, commas, spaces, invalid file extension, etc...), the server may not upload your file attachment with your message. Review File Naming Guidelines for more information.

     

102. What are file attachments?

     An attachment is a file that you send or receive with an email message. If you are taking a web-based course delivered by TRU-OL, you are expected to send your assignment files to your tutor.

     When you are creating a message in your Mailbox, you can upload any file stored on your computer and attach it to the message. When you receive a message that contains an attachment, you can download the attachment to your computer.

     Attachments can be sent with private email (from one Mailbox to another) and public email (from your Mailbox to a shared discussion area). Using attachments is a good way to distribute files to several users.

     Note: Your private email should only be used to send your assignment files to your tutor. Do not post your confidential assignments to shared discussion areas, as other students in your course can then download and read them.

     

103. Why does an email message disappear from my Mailbox or discussion after I've read it?

     Your Preferences may be set to "show unread messages only." This means the system will only display messages you have not read. If you want to see all your messages, check the Preferences settings on your account.

     

104. How do I use the Reply and Forward tools when addressing new messages?

     When you create new messages in your myTRU mailbox or in a Discussions area, you may want part of the new message to be filled in for you automatically. This can be helpful if you want to send a message to someone but don't know the exact spelling of the person's name. Or you may want your message to be part of a particular discussion thread (meaning that it has the same subject title as previous messages in a discussion). The message tools and the system directory can help you do this.

     The message tools on your Messaging Toolbar will help you create automatically addressed messages. Some of these also have equivalent text links at the bottom of the discussion area or Mailbox web page.

     New Message Icon in the Toolbar
     Clicking on this icon in the Toolbar while you are in a discussion group will automatically address your message to that discussion group.

     Creating a Reply to a Message
     When you use the Reply icon or the Reply text link, to respond to a message you are reading, the subject line of your message will automatically be filled in, as will the names of the original recipients of the message (in the "To:" and "Cc:" fields of the message).

     Forwarding a Message
     When you use the Forward feature while reading a message, you automatically create a new copy of the message. The Subject line is filled in automatically, and you can add to the body of the copied message. You must type in the address yourself (in the "To:" and "Cc:" fields).

     

105. How do I check the history of a message?

     Message History can show you when your message was created and sent. It may also show who has read your message.

     You will not be able to see if the following people read your message:

     • Someone at an outside Internet address. You can see that the message was routed to the Internet but no other history for that recipient.

     You can check the history of a message by doing the following:

     1. When you open your Mailbox you will see a list of messages on your screen. Click on a message to open it and view the history. You can view the history of only one message at a time.
     2. Click once on the History tool. A window will open that shows you the history of the message.

     

106. Can I repeat a course and apply the course to my full-time course load?

     Repeat registrations can be used to make up part of a full-time course load only if you did not pass any assignments in the original registration period. All prior assignments are automatically carried forward to the current registration period. TRU-OL does not require that you complete assignments you previously passed. Therefore, since you are completing only part of the course, the value of the course cannot be counted toward your student loan course load.

     

107. If I am "technically withdrawn" from full-time study, how is my withdrawal date calculated?

     Your technical withdrawal date is calculated on the overall percentage of assignments submitted. For example, if you submitted one of five assignments in a course (regardless of assignment weighting), you are considered to have completed 20% of the course. For a four-month term of 120 days, you are considered to have withdrawn on the 24th day (20% of 120). The overall withdrawal date is a weighted average of your dates from your best nine credits. The date of your withdrawal determines the portion of your student loan and grant in over award.

     

108. How can I renew items (books, videos) that I have borrowed from the TRU Library?

     To renew books and videos borrowed from the TRU Library collection, please refer to the TRU Library website.

     

109. What services are provided by the IT Service Desk?

     The IT Service Desk assists students and tutors with courses that are hosted on the WebCT system.

     Students are required to have adequate Course Delivery Formats for WebCT courses.

     The IT Service Desk provides the following services:

     • Sets up IDs and passwords to access web-based courses delivered by TRU-OL.
     • Assists WebCT users with connecting to WebCT using a Web browser (Internet Explorer or Netscape).
     • Assists users with email functions and discussion tools, including troubleshooting error messages.
     • Assists students to navigating the discussion areas of their courses.
     • Assists students with attaching assignment files to email messages.
     • Assists students with guidelines for saving their assignment files, so files are compatible with the software used by tutors.
     • Assists tutors and students with resolving file formatting problems, when they are unable to "read" (open) submitted or marked assignment files.
     • Follows up on reports of broken links in course web pages.
     • Refers student questions to the appropriate area for follow up.

     Contact the IT Service Desk by:
     Email: ITServiceDesk@tru.ca
     Phone: 250-852-6800 (Kamloops or International) or 1-888-852-8533 (toll-free in Canada)

     

110. What library services are available for TRU-OL students?

     TRU Library provides services and materials to students through a variety of means. Refer to the TRU Library website for complete information.