FAQs: Examinations

1. I have passed my examination but did not complete the assignments. How do I get a final grade?

   Your final grade will be calculated approximately one month after your course completion deadline if you have written and passed your exam but have not submitted all of your assignments. If you require more time to complete your assignments, you can apply for an 18 week extension prior to your course completion deadline.

   If you do not pass your course, you have the option of re-registering for a second time. If you would like to re-register, please contact Student Services at 1-800-663-9711. Re-registrations cannot be completed online. Students who do not successfully complete a course and do not re-register are required to rewrite the final exam.

   

2. If I don't apply for my last eligible examination session by the deadline, what can I do?

   You may request a paid course extension by completing and submitting the Course Extension Request form. Not all courses are eligible for extensions (e.g. labs, on-site, paced, group delivery and other selected courses). Contact Student Services at 1.800.663.9711 to confirm eligibility.

   You are permitted one extension per course if the course delivered by TRU-OL is eligible for extension. Students are required to request the extension by the course completion date. If the completion date has passed, students are required to re-register to complete the course. Refer to your welcome letter or contact Student Services to confirm your course end date.

   Courses eligible for extensions are extended by 18 weeks from the original course completion date.

   When you request an extension, a grade of "XT" appears on your official transcript. The letter grade is entered for the extension course entry.

   You will receive a new Welcome Letter about the update course completion date and examination information.

   You are not automatically scheduled to write an examination during your extension. You must apply to schedule your examination.

   You may not cancel your registration in or withdraw from, a course that has been extended.

   Note to full-time financial aid students: A course extension makes the course unsuccessful for student loan purposes, regardless of the mark obtained.

   

3. If I'm taking a course for personal interest, do I write the examination?

   Some courses offer a Audit option. Students complete coursework, including assignments, with full tutorial support but are not required to write the final examination. Students who plan to pursue the audit option must declare their intention at the time of course registration.

   

4. How do I arrange to write my supervised examination?

   To arrange to write your supervised examination you must first choose an exam session that falls prior to your course completion date. Here is the link for available sessions dates TRU-OL Examinations Schedule.

   You then need to submit an exam application, which application you submit depends on the location in which you wish to write the exam.

   For students within BC please submit a Supervised Exam Application. This application provides you with a number of exam location choices. If you are in BC and more than a 100 km from any of these locations you can submit a Statement of Presiding Supervisor as your application.

   For students outside BC but within Canada please submit a CIN Exam application. If you are more than a 100 km from one of our CIN centre locations you can submit a Statement of Presiding Supervisor.

   For students outside of Canada please submit a Statement of Presiding Supervisor.

   

5. Where can I write my examination?

   Students can write at any of the exam locations in BC listed on the Supervised Exam Application, or students can a write at any of the exam centres outside of BC, listed on the CIN Network Canadian Invigilator Network (CIN). Students who do not live within a 100 km of any of the centres on these lists can submit a Statement of Presiding Supervisor and arrange their own exam location.

   

6. When are the next TRU-OL supervised examination sessions?

   Here is the link to the TRU-OL Examinations Schedule.

   

7. Am I required to write an examination?

   Normally, students are required to write and pass an examination of some kind to receive credit for a course delivered by TRU-OL. Your Student Manual or Course Manual includes information about the kind of examination you are required to take.

   • Most courses have a supervised examination that students write in an examination session held in TRU-OL examination centres in BC, Canadian Invigilator Network centres in Canada, or another supervised location arranged by the student and approved by TRU-OL.
   • Other courses have a project examination that students complete within their course completion time.

   

8. What happens if I submit my examination application late?

   Late examination applications are moved to the next examination session available within the duration of the course. In this case, you are notified.

   If there are no examination sessions available during your remaining time, you may apply for a course extension (subject to eligibility) in order to write your examination at a later date.

   If you have a course extension, you are required to apply for your supervised examination.

   

9. Can I change my examination centre after I have applied?

   If you are unable to write the examination at the centre you selected, contact the Examinations Department to transfer your application.

   Email exams@tru.ca
   Phone 250.852.7000 (Kamloops) or 1.800.663.9711 (toll-free in Canada) Fax 250.852.6401

   You may request a transfer from one examination centre to another up to 14 days prior to the scheduled start date of the examination session.

   Changes from one Lower Mainland centre to another are not permitted after the application deadline date.

   Complete and submit the Exam Change Request form.

   

10. If I fail the examination, may I rewrite it?

    Yes, but you must register again in the course to rewrite the examination. You may not use a course extension to rewrite the examination.

    Your original grade and your second grade appear on your transcript, but you receive credit only once.

    Rewriting examinations is not always possible for group delivery students. Contact Student Services for information.

    There are no supplemental examinations for courses delivered by TRU-OL.

    

11. What arrangements do I make to write the final examination for a TRU-OL course delivered by SFU or UVic?

    The university that delivers the course sends you examination information. Contact that university unless directed otherwise.

    Supplemental examinations are not available for TRU-OL courses delivered by SFU or UVic.

    SFU Examination Policies

    1. Midterm examinations are scheduled based on the course design and therefore some are scheduled as early as week five while others are scheduled as late as week nine. The course package provides complete information regarding examination policies and procedures.
    2. All students are required to write examinations at specific dates and times. Rescheduling examinations is subject to approval, and a fee is charged. The examination schedule is provided with each student's letter of registration confirmation.
    3. Students who require the information prior to registration should contact the SFU Centre for Online and Distance Education. (Normally, SFU does not recognize employment commitments or vacation as legitimate reasons for rescheduling an examination.)
    4. Students residing on the BC Mainland south of Squamish, in Chilliwack, or west of Chilliwack are required to write their examinations at SFU's Burnaby campus.
    5. All other students must make arrangements to write their examinations in their community under the supervision of a proctor approved by the SFU Centre for Online and Distance Education. Students living outside Canada may be charged additional fees. Students are to contact the SFU Centre for Online and Distance Education for information.

    UVic Examination Policies

    • Some TRU-OL courses delivered by UVic require students to successfully complete a written examination. The course package provides complete information about examination policies and procedures.

    

12. When can I write my examination for a course delivered by TRU-OL?

    You can write your exam during any examination session that falls prior to your course completion date. Here is a link to the available examination sessions - TRU-OL Examinations Schedule. Students will then be assigned a date and time for their exam that falls within the session they have chosen.

    

13. I cannot write the examination at a BC or CIN examination centre. What arrangements do I make?

    Contact someone who agrees to supervise (invigilate) your examination. TRU-OL requires that supervisors (invigilators) be fluent in written and spoken English, be employed as an educator in a teaching or administrative capacity, or be a full-time regular employee of TRU-OL (not a current TRU-OL student), and not be related to the student. Supervisor selection is subject to TRU-OL approval.

    Complete the Statement of Presiding Supervisor with the supervisor you have selected and submit the form to the Examinations Department by the examination application deadline date.

    If TRU-OL approves your invigilator proposal, TRU-OL sends the examination to your approved supervisor two weeks before the examination session dates. Students are required to make arrangements with their supervisor for a convenient date and time to write the examination within the examination session dates. Students are also responsible to make arrangements if their supervisor requires payment for services or is returning the examinations to TRU-OL by courier.

    

14. If I can't write my scheduled examination because of illness or unplanned conflicts, what should I do?

    Contact the Examinations Department.

    Email exams@tru.ca
    Phone 250.852.7000 (Kamloops) or 1.800.663.9711 (toll-free in Canada)

    If you are in a group delivery course or a distance-education study centre, tell your facilitator.

    

15. How can I prepare to write a supervised examination?

    To prepare to write a supervised examination, you should complete your assignments in order and submit them to your Open Learning Faculty Member as you complete them (several weeks before the final examination). Normally, your course materials provide examination preparation advice, and you may borrow helpful materials through the TRU Library .

    Contact your Open Learning Faculty Member for more advice.

    

16. Am I scheduled automatically to write my examination if I have a course extension?

    No you are not automatically scheduled. You must still submit an exam application for the session you have chosen.

    

17. How and when will I receive confirmation of my scheduled examination stating the date, time and location of the exam?

    Approximately 10-14 days before your selected examination session, TRU-OL sends you an examination confirmation notice by mail stating the date, time and location of your examination.

    You also receive a list of acceptable materials you may take to your examination session.

    If you have not received your confirmation notice 10 days before the examination session, contact the Examinations Department.

    Email exams@tru.ca
    Phone 250.852.7000 (Kamloops) or 1.800.663.9711 (toll-free in Canada)

    

18. If I have written my examination, may I rewrite it during my extension period?

    No, you may not write the examination again during your course extension. It will be necessary for you to register in the course again in order to rewrite the examination.

    

19. Do I have to rewrite the examination if I repeat a course?

    Yes. Examination marks are not carried forward from one registration to the next.

    Normally, you may repeat a course only once. Both your original grade and your second grade appear on your transcript, but you will only receive one credit.

    

20. What should I do if I think my Supervised Exam Application form will not be received before the deadline?

    You may submit the form online or send it by fax, or contact the Examinations Department to find out your options.

    Email exams@tru.ca
    Phone 250.852.7000 (Kamloops) or 1.800.663.9711 (toll-free in Canada)
    Fax 250.852.6401

    

21. I have moved and cannot write at the examination centre I selected. What should I do?

    Contact the Examinations Department to transfer your application.

    Email exams@tru.ca
    Phone 250.852.7000 (Kamloops) or 1.800.663.9711 (toll-free in Canada)
    Fax 250.852.6401

    You may request a transfer from one examination centre to another fourteen (14) days prior to the scheduled starting date of the examination session.

    Changes from one Lower Mainland centre to another are not permitted after the application deadline.

    Complete and submit the Exam Change Request form.

    

22. Can I change my examination centre after I have applied to write the examination?

    Yes you can change your centre as long as it is a minimum of two weeks prior to the start of the exam session. You can either submit an Exam Change Request form or contact exams@tru.ca.

    

23. What are the examination procedures for group-delivery students?

    Examination procedures vary in group-delivery courses. Open Learning Faculty Members provide information to their students about examination procedures for group delivery courses.

    

24. I require special arrangements to write my examination because of a disability. Who do I contact ?

    Contact the Disability Services Office as soon as possible.

    Email dso@tru.ca
    Phone 250.828.5023 (Kamloops) or 1.888.828.6644 (toll-free in Canada)
    Fax 250.371.5772