Please Note: Times, dates, prices and course offerings subject to change
.
Because we are a Cost Recovery Department, there are
no refunds once a course starts. Courses are checked one week prior to the start of each course & if there are not enough registrants, the course will be cancelled. PLEASE REGISTER EARLY . To receive a refund, a person must withdraw one week prior to the start of the course. If the course falls on a Saturday or Sunday a withdrawal must be done the Friday previous. If the course is cancelled a full refund will be issued. Costs for courses can change periodically.
Management Skills for Supervisors Certificate Program YMSS 101: Interpersonal Skills YMSS 102: Group Skills YMSS 103: Administrative Skills YMSS 104: Advanced Management Skills
Management Skills for Supervisors Certificate Program
Thompson Rivers University certifies this 12-day program designed for middle managers and supervisors. Clients completing all three parts of the Management Skills for Supervisors program will receive upon application to the Registrar at TRU, 3 credits for BUAD 262 (Supervision) and 3 unassigned credits towards completion of the requirements for a TRU Diploma in Business. All instruction is provided by Dianne Kerr, B.A. (Honours - Communication) and Mary Garson, B.A. (Psychology) and MA (Organizational Development).
Part I: Interpersonal Skills (YMSS 101)
- Effective Communication
- Communication Styles
- Managing the Rumour Mill
- Perception and Climate Setting
- Giving Instructions
- Non-verbal Communication
- Listening and Questioning Skills
- Coaching Skills/Counselling Skills
- Assertive Communication for Conflict Situations
- Decision Making Methods
- Building Consensus
Part II: Group Skills (YMSS 102)
- Leadership & Management Styles
- Team Building Strategies
- Power Strategies
- Meeting Management
- Motivation of Employees
- Group Leadership
- Organizational Structures
- Managing Stress
Part III: Administrative Skills (YMSS 103)
- The Performance Appraisal Cycle
- Expectation Theory and Performance
- Managing Change
- Job Analysis
- Orientation
- Job Training
- Conducting the Performance Appraisal Interview
- Coaching Skills/Counselling Skills
- Harassment Issues and Job Performance
- Delegation
- Time Management Techniques
- Hiring Staff
Advanced Management Skills (YMSS 104)
A 3-day program designed for the manager who has taken the certificate Management Skills for Supervisors or an equivalent supervisory training course. Basic communication and assertive skills are a prerequisite. The program will focus on developing competency in the following areas:
Day 1 - Leadership and Team Building
As our organizations shift to flatten and more responsive systems are being used, increasing demands are placed on leaders to develop participatory and principled approaches to their leadership role. Participants will learn:
- Personal leadership styles and how to expand their strengths
- The difference between managing and leading
- To develop personal power in order to maximize their level of influence
- Group dynamics and how to develop strategies to manage difficult team members
- Setting ground rules to guide a team
Day 2 - Problem Solving and Decision Making
Today's leaders need to understand the balance of management authority and team empowerment. Participants will learn:
- The decision making continuum
- The nature of creativity in the problem solving process
- Working with problem solving models to facilitate a dynamic, interactive approach to problem solving and decision making
- Techniques to guide groups through the decision making process
Day 3 - Negotiation Skills
The growing emphasis on teamwork requires the development of cooperation and collaboration. This module will enhance basic conflict management skills and develop necessary sheets for day-to-day negotiations in the workplace. Participants will learn:
- The pre-requisites for successful negotiation
- The fundamentals of negotiating agreements
- Strategies to manage unfair and manipulative tactics
- The role of a supervisor in mediating third party disputes
E-Commerce and Business to Business Solutions Workshop WORK 030
This course will orient you on where e-commerce is today and help guide you and your business into the next millennium and alleviate old myths and scepticism by showing you how you can utilize this marketing medium to expand your business into the Global Market
Topics covered:
- Who are the leaders in E-Commerce solutions
- E-commerce success stories in your area
- Tips to take you to E-commerce success
- On Line Auctions
- Web sites that work
- How Secure Servers work
- Real time credit card transactions
- What you need from your Tech Partners (ISP, Web Masters and Telco's, Server Host, and Telco's
- Demographics and statistics
This course will even touch on Internet Familiarity and High Speed Internet access, and will offer time for questions.
Change Management (YMSS 054)
Learn how to manage change effectively.
Improve your Confilct Resolution Techniques (COUN 049)
Know that conflicts happen; use your emotional intelligence to handle them more effectively. Maintain your focus, working towards a win/win solution.
Time Management (MASK 092)
Remove the crisis from your life, learn how to manage your time more effectively. This 2 day highly interactive course will help you to work smarter
Coaching for Success (YMSS 053)
Coach for future success; learn to become great leaders. People don’t leave organizations, they leave relationships.
Better Business Writing (YMSS 050)
Become a better business writer, grab the readers’ attention. Learn how to write a focused and clear message. During this highly interactive class, you will practice your writing skills and apply them to real cases.
Resume Writing and Interviewing (YMSS 055)
Tune your resume and improve your interviews. Plan for your future career.
Leadership Coaching for Executives and Managers (YMSS 049)
Learn the 5 major human resource issues that managers spend time, effort & money on. The contents of each issue will be reviewed, problems identified, and specifics discussed as to how to deal with them.
The 5 Major Staffing Obstacles facing Managers today (MASK 059)
Learn the 5 major human resource issues that managers spend time, effort & money on. The contents of each issue will be reviewed, problems identified, and specifics discussed as to how to deal with them.
The Art of Labour Relations (MASK 058)
Labour Relations issues are discussed in relation to The Labour Relations Code, The Collective Agreement, Mediation & Dispute Resolutions, The Arbitration Process, Mediation & Dispute Resolution. The course is designed for owner-operators or senior managers.
Recruiting and Retaining Quality Employees (MASK 057)
This workshop deals with the tasks of Hiring & Keeping Staff and topics include Cost of Staff, The Hiring Process, Recruiting Sources, The Recruiting Interview, Checking References, and Keeping Good People.
For more information please call the The Management Centre:
Janice Lawson, Manager
Phone: (250) 828-5060 or 372-2801
E-mail: jlawson@tru.ca
Vivian Phillips, Assistant
Phone: (250) 371-5579
E-mail: vphillips@tru.ca
Fax: (250)371-5511