MANAGEMENT SKILLS FOR SUPERVISORS TOPICAL OUTLINE
PART I - INTERPERSONAL SKILLS
Topics - Day 1
- Intergroup Communications
- Resolving Win/Lose Situations
- The Effect of Perception and Climate on Communication
- Perception and Facts
- The Use of Feedback in Communication
- Giving Instructions
- Communicating Effectively With Different Styles
- Managing Workplace Triangles
Topics - Day 2
- Non-Verbal Communication
- Self-Disclosure and Feedback
- Informal Interview Practice
- Questioning Techniques and Listening Skills
- Fact-Finding Interview
- Coaching Interviews
Topics - Day 3
- Practice with the Coaching Role
- Problem Solving and Communications
- Assertiveness Techniques in the Problem-Solving Interview
- Decision-Making Case Studies
Topics - Day 4
- Force Field Analysis
- Decision-Making Process - consensus
- Problem-Solving Model
- Management Decision-Making Roleplay
PART II - TEAM BUILDING SKILLS
Topics - Day 1
- Organizational Structure: Communication Patterns
- Management Philosophy
- Motivation - Inventory and Ranking Studies
- Styles of Management
- Effect of Communication on Motivation
Topics - Day 2
- Power Strategies
- Choosing Leadership patterns - case studies
- Motivation and Job Enrichment
- Leadership Effectiveness
- matching employee needs to leadership behaviour
Topics - Day 3
- Team Building
- the leader's role
- the member's roles
- setting goals
- assessment tools
- guidelines
- Change and Stress in the Workplace
- Leadership Style and Group Dysfunction
- Effect of the Organization on Performance
Topics - Day 4
- Developing Group Skills
- the manager as facilitator
- Running Successful Meetings
- Effect of Leadership Style on Motivation
PART III - ADMINISTRATIVE SKILLS
Topics - Day 1
- Performance Appraisal - Effect on Employees
- Job Breakdown and Task Analysis
- Supervisor's Expectations and Employee Behaviour
- Orienting the Employee
- The Supervisor's Role in Dealing with Harassment Issues
Topics - Day 2
- Delegation
- Managing Change
- Task Analysis and Instructional Design
- Training Techniques for Supervisors
Topics - Day 3
- Analysis of Effective Employee Appraisal
- Performance Appraisal Interview Practice
- Time Management
- Hiring
Topics - Day 4
- Dealing with the Troubled Employee (Substance Abuse)
- Program Analysis and Review
- Functions of the Supervisor
- Motivation, Goals, and Achievement
For further information call The Management Centre at 250-371-5579 or 250-828-5060
Each part costs $750.00