Program: Management Skills for Supervisors
| Course Details |
Management Skills for Supervisors
YMSS 1010, YMSS 1020, YMSS 1030 |
| Cost: $799 each |
| Length: 4 days each (8:30am to 4:30pm) |
| Start Dates: See Schedule |
Managers in today's organizations are under increasing scrutiny to produce tangible results with fewer resources, support and personnel. Maximizing the personal effectiveness of people at all levels of the organization is becoming a bottom line issue.
This program equips you with the necessary skills and tools needed to be an effective manager. This program will provide you with the following:
- Hands on management training that is immediately useful on the job
- Highly interactive, applied management training
- Ninety hours of experiential, integrated, structured material
- High credibility; tested with over 4,000 British Columbia managers
- Diversified in a cross cultural, international setting
| Part I - Interpersonal Skills (YMSS 1010) |
Topics
- Are you communicating effectively with your work team?
- Can you recognize a win-lose situation?
- Do you know how to give feedback?
- Do you know how rumours start and how to stop them?
- Can you conduct a coaching session?
- Do you have an effective system for making quality decisions?
- Do you know how to build consensus?
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Outcomes
- Sharpen your decision-making skills
- Improve and enhance your relationships with others
- Aid in developing effective and persuasive communications
- Enhance your interviewing techniques
- Provide experiences in handling job related problems
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| Part II - Team Building Skills (YMSS 1020) |
Topics
- Can you motivate your employees?
- Is your leadership style adaptable and flexible for various situations?
- Can you analyze a working group and determine what is necessary to make it an effective team?
- How effective are your meetings?
- Are you able to effectivley handle job-related stress?
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Outcomes
- Provide practical techniques to create an environment where team members are motivated
- Determine your preferred leadership style and hone your skills in leading in the most effective style for the work situation
- Promote useful techniques for leading and participating in meetings.
- Provide group situations focusing on leadership, motivation, and team building.
- Sharpen your skills to cope with power shifts in organizations.
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| Part III - Administrative Skills (YMSS 1030) |
Topics
- Do you have an effective process for analyzing the performance of your employees?
- Do your orientation procedures inform and motivate the new employee?
- Do you have the skills necessary to guide a team through the uncertainties of a change process?
- Can you break down a job so that it is understandable to you and your employee?
- Do you have a system of job training to ensure employee effectiveness in a new job?
- Can you recognize harassment issues in your workplace.
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Outcomes
- Provide practical techniques to manage your job and delegate effectively
- Identify ways to proceed with the change and assist employees through the process
- Outline a comprehensive and flexible system of performance analysis and appraisal
- Identify your time-wasters and give you ideas on how to eliminate them
- Provide experiences in job training and performance appraisal interviewing
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Part 1: Interpersonal Skills
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Topics - Day 1
- Intergroup Communications
- Resolving Win/Lose Situations
- The Effect of Perception and Climate on Communication
- Perception and Facts
- The Use of Feedback in Communication
- Giving Instructions
- Communicating Effectively With Different Styles
- Managing Workplace Triangles
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Topics - Day 2
- Non-Verbal Communication
- Self-Disclosure and Feedback
- Informal Interview Practice
- Questioning Techniques and Listening Skills
- Fact-Finding Interview
- Coaching Interviews
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Topics - Day 3
- Practice with the Coaching Role
- Problem Solving and Communications
- Assertiveness Techniques in the Problem-Solving Interview
- Decision-Making Case Studies
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Topics - Day 4
- Force Field Analysis
- Decision-Making Process - consensus
- Problem-Solving Model
- Management Decision-Making Roleplay
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Part 2 - Team Building Skills
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Topics - Day 1
- Organizational Structure: Communication Patterns
- Management Philosophy
- Motivation - Inventory and Ranking Studies
- Styles of Management
- Effect of Communication on Motivation
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Topics - Day 2
- Power Strategies
- Choosing Leadership patterns - case studies
- Motivation and Job Enrichment
- Leadership Effectiveness
- matching employee needs to leadership behaviour
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Topics - Day 3
- Team Building
- the leader's role
- the member's roles
- setting goals
- assessment tools
- guidelines
- Change and Stress in the Workplace
- Leadership Style and Group Dysfunction
- Effect of the Organization on Performance
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Topics - Day 4
- Developing Group Skills
- the manager as facilitator
- Running Successful Meetings
- Effect of Leadership Style on Motivation
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Part 3 - Administrative Skills
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Topics - Day 1
- Performance Appraisal - Effect on Employees
- Job Breakdown and Task Analysis
- Supervisor's Expectations and Employee Behaviour
- Orienting the Employee
- The Supervisor's Role in Dealing with Harassment Issues
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Topics - Day 2
- Delegation
- Managing Change
- Task Analysis and Instructional Design
- Training Techniques for Supervisors
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Topics - Day 3
- Analysis of Effective Employee Appraisal
- Performance Appraisal Interview Practice
- Time Management
- Hiring
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Topics - Day 4
- Dealing with the Troubled Employee (Substance Abuse)
- Program Analysis and Review
- Functions of the Supervisor
- Motivation, Goals, and Achievement
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