Specific Area Responsibilities are as Follows
Hours From 9 am to 4 pm |
| Student Inquiry re: |
Staff Responsibility |
Telephone # |
| Which course lecture, lab, seminar should I enrol in? |
Academic Advising |
250-828-5075 |
| How do I select courses in WEB registration and complete WEB Reg process? |
Academic Advising / Admissions and Records |
250-828-5075 or
250-828-5036 |
| Not eligible for WEB Reg. Why? |
Academic Advising / Admissions and Records |
250-828-5075 or
250-828-5036 |
| Fee Assessment related |
Admissions and Records |
250-828-5036 |
| Student records related |
Admissions and Records |
250-828-5036 |
| Registration Priority Date |
Admissions and Records |
250-828-5036 |
| Fee Payment or past fees owed related questions / Sponsorship letters, Passports to Education / Final Day to Pay fee |
Cashier |
250-371-5646 |
| Difficulty using the ‘Make a Commitment Fee Payment’ or ‘Make a Payment’ options |
Cashier |
250-371-5646 |
IT Services HelpDesk (hours - 8:00 am - 8:00 pm)
(Summer Hours 8:00 am - 4:00 pm) |
IT Services |
250-852-6800 or
1-888-852-8533 |
| myTRU does not seem to work |
IT Services Desk |
250-852-6800 or
1-888-852-8533 |
| Cannot log on to myTRU |
IT Services Desk |
250-852-6800 or
1-888-852-8533 |
| Loans, Fee Deferrals, Scholarships, Grants |
Financial Aid and Awards |
250-828-5024 |
| Library Fines |
Library |
250-828-5300 |